Samar Khalaf
Jeddah,Saudi Arabia
Summary
Experienced bilingual (English/Arabic) professional with over 12 years in international customer service, aviation safety, and high-pressure environments. Seeking an entry- or mid-level position within the U.S. Embassy or Consulate where my communication, problem-solving, and cross-cultural skills can support operations, assist American citizens abroad, and contribute to public diplomacy.
Overview
13
13
years of professional experience
Work history
Flight attendant
Saudi Arabian Airlines
Jeddah, Mecca Region
11.2012 - Current
- Offered personalized attention to premium-class passengers from diverse nationalities and backgrounds, ensuring their satisfaction throughout the journey.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing the overall flying experience for them.
- Provided assistance during turbulence or bad weather conditions calming anxious passengers.
- Adhered strictly to airline regulations and guidelines, ensuring compliance at all times during job performance.
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- Performed first aid procedures when necessary to safeguard passenger health on board.
- Ensured passenger comfort through efficient meal and drink services.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
Education
Bachelor of Arts - English Language
Albaath University
Homs, Syria 09/2009 - 01/2012
High School Diploma -
Lincoln High School
Warren- Michigan 09/2009 - 06/2012
Skills
- Bilingual: Fluent in English and Arabic (spoken & written)
- Cross-cultural communication
- Conflict resolution and de-escalation
- Crisis management and emergency response
- Strong interpersonal and diplomatic skills
- Consular-style service experience
- Protocol and procedural awareness
- Team collaboration & leadership
- Professional communication & confidentiality
Customer service excellence
Technical Skills
- Microsoft Office (Word, Outlook, Excel, PowerPoint)
- Airline safety and service systems
- Familiar with administrative forms, reports, and internal communications
Affiliations
- Travel and cultural exchange
- Physical fitness and wellness
- Animal care
- Language and public engagement
Timeline
Flight attendant
Saudi Arabian Airlines
11.2012 - Current
Bachelor of Arts - English Language
Albaath University
09/2009 - 01/2012
High School Diploma -
Lincoln High School
09/2009 - 06/2012
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