SAMEER SALAHUDEEN
Kollam
Summary
My aim is to establish myself in a challenging leading position in an esteemed organization and make use of strong organization skill and proven ability to get the job done. Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
18
18
years of professional experience
Work History
Coordinator and Supervisor
Redland Industrial Services Arabia Ltd
Khobar
01.2014 - 02.2024
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Researched new technologies to enhance productivity levels across all departments.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Conducted regular training sessions for staff members on new software programs or processes.
- Prepared detailed expense reports for all departmental activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Assisted with the development of marketing campaigns aimed at increasing sales volume.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Conducted interviews with potential candidates for open positions within the organization.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized travel plans for business trips including flights, hotels, car rentals.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
- Enhanced performance through collaboration with diverse teams.
- Maintained records of customer needs and preferences.
- Planned and managed operations to achieve objectives within budgets.
- Organized teams and resources to optimize timely deliverables.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed marketing plans that helped increase sales revenue by 20%.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
- Organized client meetings to provide project updates.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed company's expenditures and developed financial models.
Administrator
Napco Industrial Company Ltd.
Dammam
12.2011 - 01.2014
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Organized special events such as company parties or trips for employees.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Conducted research on requested topics using reliable sources.
- Compiled statistical data from a variety of sources for analysis purposes.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Designed forms and templates to streamline workflow processes within the organization.
- Assisted with budget preparation by collecting financial data from departments heads.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
- Developed innovative strategies to establish best practices, promoting profitability.
- Identified and led cost management initiatives to achieve quantified results.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Set specific goals for projects to measure progress and evaluate end results.
- Assessed company operations for compliance with safety standards.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Analyzed company's expenditures and developed financial models.
- Audited company's legal documents to verify compliant policies and procedures.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Coordinator
IWI Korea Ltd. (DPL project) ARAMCO Sub Contract PROJECT
Jubail
11.2009 - 12.2011
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Researched new technologies to enhance productivity levels across all departments.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Conducted regular training sessions for staff members on new software programs or processes.
- Prepared detailed expense reports for all departmental activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Assisted with the development of marketing campaigns aimed at increasing sales volume.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
- Conducted interviews with potential candidates for open positions within the organization.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized travel plans for business trips including flights, hotels, car rentals.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
- Enhanced performance through collaboration with diverse teams.
- Maintained records of customer needs and preferences.
- Planned and managed operations to achieve objectives within budgets.
- Organized teams and resources to optimize timely deliverables.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner while upholding company standards.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
Receptionist and All in Charge
Jubail Medical Centre Hospital
Jubail
01.2008 - 11.2009
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Created badges for temporary personnel who entered the building on a daily basis.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Reported suspicious individuals to supervisor.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Scheduled space or equipment for special programs, meetings and conferences.
- Collated, bound and stored computer-generated reports.
- Coordinated company events with venues and advised staff of pertinent details.
- Used company badging system to create badges for new employees and visitors.
- Transcribed tapes and notes from meetings into prescribed formats.
Coordinator
Ziebart Company Ltd. (Al Dossary Global Bussiness Company Ltd.) KSA Saudi Arabia
01.2006 - 01.2008
- Analyzed data to identify trends in customer behavior and preferences.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Researched new technologies to enhance productivity levels across all departments.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Conducted regular training sessions for staff members on new software programs or processes.
- Prepared detailed expense reports for all departmental activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Assisted with the development of marketing campaigns aimed at increasing sales volume.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Conducted interviews with potential candidates for open positions within the organization.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized travel plans for business trips including flights, hotels, car rentals.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
- Enhanced performance through collaboration with diverse teams.
- Maintained records of customer needs and preferences.
- Planned and managed operations to achieve objectives within budgets.
- Organized teams and resources to optimize timely deliverables.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
Education
BA Politics -
Kerala University
01.2003
Pre Degree -
Kerala University
01.2000
SSLC -
Kerala Board of Public Examination
01.1998
Skills
- Strong analytical, problem solving, organizational ability
- Written and communication skills
- Ability to deal with people diplomatically
- Willingness to learn
- Good presentation, spoken and written skills developed over time, during my formative years
- Strong skills in coordinating with different workgroups
- Effective Leadership and motivational skills
- Well Versed with DCA, Tally and DTP
- MS Excel, MS Word, PowerPoint
- MS Office
Personal Information
- Passport Number: M5743566
- Passport Date Of Issue: 03/16/2015
- Passport Place Of Issue: Riyadh
- Passport Expiry Date: 03/15/2025
- Father's Name: Salahudeen
- Date of Birth: 04/27/1983
- Gender: Male
- Nationality: Indian
Languages
- English
- Malayalam
- Hindi
- Arabic
- Tamil
- Urudu
Timeline
Coordinator and Supervisor
Redland Industrial Services Arabia Ltd
01.2014 - 02.2024
Administrator
Napco Industrial Company Ltd.
12.2011 - 01.2014
Coordinator
IWI Korea Ltd. (DPL project) ARAMCO Sub Contract PROJECT
11.2009 - 12.2011
Receptionist and All in Charge
Jubail Medical Centre Hospital
01.2008 - 11.2009
Coordinator
Ziebart Company Ltd. (Al Dossary Global Bussiness Company Ltd.) KSA Saudi Arabia
01.2006 - 01.2008
BA Politics -
Kerala University
Pre Degree -
Kerala University
SSLC -
Kerala Board of Public Examination
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