Sameer O. Bamusa
Summary
With over 16 years of dedicated experience in the luxury hospitality sector, I have honed my expertise in human resources management, specializing in creating exceptional employee experiences that align with brand values and operational excellence. My career has been marked by a commitment to fostering a culture of empowerment, creativity, and service excellence. I have successfully led pre-opening initiatives for renowned hotel brands, implementing innovative HR strategies that attract top talent and drive employee engagement. My passion for nurturing high-performing teams has consistently resulted in enhanced operational outcomes and elevated guest satisfaction.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Director of Talent Management
Boutique Group, PIF Project
2023.01 - 2025.09
- Conduct skills gap analysis
- Monitor turnover rates and employee retention programs
- Develop policies for internal promotions
- Onboard new hires
- Pre Opening
Director of Talent Management
Boutique Group, PIF Project
2023.01 - 2025.09
- Conduct skills gap analysis
- Monitor turnover rates and employee retention programs
- Develop policies for internal promotions
- Onboard new hires
Director of Human Resources
The St. Regis, Riyadh
Riyadh
2022.01 - 2023.01
- Developed HR policies and ensured compliance with regulations
- Managed staff wellness and performance reviews
- Pre Opening
Director of Human Resources
The St. Regis, Riyadh
Riyadh
2022.01 - 2023.01
- Developed HR policies and ensured compliance with regulations
- Managed staff wellness and performance reviews
Human Capital Consultant
Via Riyadh Project
2022.01 - 2023.01
- Initiated HR programs and projects
- Conducted research to identify issues and provide solutions
- Providing advice and recommendations to HR personnel for resolution of daily issues
- Supporting strategic objectives
- Pre Opening
Human Capital Consultant
Via Riyadh Project
2022.01 - 2023.01
- Initiated HR programs and projects
- Conducted research to identify issues and provide solutions
- Providing advice and recommendations to HR personnel for resolution of daily issues
- Supporting strategic objectives
Assistant Director of Human Resources – Division Head
The Ritz-Carlton Hotel, Jeddah
Jeddah
2019.01 - 2022.01
- Implemented HR policies and handled employee benefits
- Identified staffing needs and directed training programs
Assistant Director of Human Resources – Division Head
The Ritz-Carlton Hotel, Jeddah
Jeddah
2019.01 - 2022.01
- Implemented HR policies and handled employee benefits
- Identified staffing needs and directed training programs
Human Resources Manager
The Ritz-Carlton Hotel, Jeddah
Jeddah
2018.01 - 2019.01
- Recruited and trained staff, resolved conflicts, and managed performance reviews
- Handling workplace investigations, discipline and termination procedures
- Maintaining and reporting on workplace health and safety compliance
Human Resources Manager
The Ritz-Carlton Hotel, Jeddah
Jeddah
2018.01 - 2019.01
- Recruited and trained staff, resolved conflicts, and managed performance reviews
- Handling workplace investigations, discipline and termination procedures
- Maintaining and reporting on workplace health and safety compliance
Assistant Human Resources Manager
The Ritz-Carlton Hotel, Jeddah
Jeddah
2017.01 - 2018.01
- Supported internal and external HR inquiries, processed payroll, and managed terminations
- Oversee the compensation and benefit documentation
- Perform orientations and update records of new staff
Assistant Human Resources Manager
The Ritz-Carlton Hotel, Jeddah
Jeddah
2017.01 - 2018.01
- Supported internal and external HR inquiries, processed payroll, and managed terminations
- Oversee the compensation and benefit documentation
- Perform orientations and update records of new staff
Human Resources Supervisor
The Ritz-Carlton Hotel, Jeddah
Jeddah
2015.01 - 2017.01
- Conducted interviews, arranged training, and addressed employee performance issues
- Counseling staff on HR policies, practices, and procedures
- Pre Opening
Human Resources Supervisor
The Ritz-Carlton Hotel, Jeddah
Jeddah
2015.01 - 2017.01
- Conducted interviews, arranged training, and addressed employee performance issues
- Counseling staff on HR policies, practices, and procedures
Human Resources Officer
Raffles International Hotel, Makkah
Makkah
2014.01 - 2015.01
- Monitored employee performance and developed systematic staff development procedures
- Implementing systematic staff development procedures
Human Resources Officer
Raffles International Hotel, Makkah
Makkah
2014.01 - 2015.01
- Monitored employee performance and developed systematic staff development procedures
- Implementing systematic staff development procedures
Group Recruitment Specialist
Fairmont - Raffles International Hotels, Makkah
Makkah
2012.01 - 2014.01
- Established qualification requirements and conducted candidate interviews
- Mediating between candidates and hiring managers
Group Recruitment Specialist
Fairmont - Raffles International Hotels, Makkah
Makkah
2012.01 - 2014.01
- Established qualification requirements and conducted candidate interviews
- Mediating between candidates and hiring managers
STC Customer Representative
SEAL - For Distribution and Communication CO. LTD
2009.01 - 2011.01
- Managed customer service teams and resolved customer complaints
- Providing feedback on efficiency of the customer service process.
STC Customer Representative
SEAL - For Distribution and Communication CO. LTD
2009.01 - 2011.01
- Managed customer service teams and resolved customer complaints
- Providing feedback on efficiency of the customer service process.
Education
Bachelor of Business Administration -
American University of London
2006.01 - 2010.01
Skills
- Siebel - CRM Applications
- MHub - Global Source and Trainings
- HITS - HR and Payroll System
- OASYS - Marriott Payroll System
- Oracle - Business Needs Program
Hobbies and Interests
Active community involvement, Driven to succeed in any environment
Community Service
2015, 2024, Participated in Communities Footprint initiatives, Led Saudization campaigns and career fairs, Seasonal hospitality job participation, Honored for participation in flood crisis response in Jeddah
Languages
English
Advanced
Arabic
Native
Training
- 2024: Transforming Customer Experience - ESCP
- 2024: Performance Mastery - NOVA Schools of Business
- 2023: Design Thinking - MIT Professional Education
- 2023: Leadership: People, Teams & Organization - Columbia Business School
- 2015 – 2022: Marriott Global Source Associates Trainings
- 2014: Supervisory Skills Course - Commission for Tourism and Antiquities
- 2012: Business English - San Diego University, California, USA
- 2011: Advanced Pre-MBA Program - SDSU, California, USA
- 2011: English for Academic Purpose - SDSU, California, USA
- 2008: CDMA for Electric Engineering - Riyam Academy, Jordan
- 2004: Electric Engineering Training Course - General Presidency for Youth Welfare, Jeddah
- 1995 - 1999: English Language Courses
- Scan-brit School of English, UK
- Stetson University, Florida, USA
- Saudi National Education
Timeline
Director of Talent Management
Boutique Group, PIF Project
2023.01 - 2025.09
Director of Talent Management
Boutique Group, PIF Project
2023.01 - 2025.09
Director of Human Resources
The St. Regis, Riyadh
2022.01 - 2023.01
Director of Human Resources
The St. Regis, Riyadh
2022.01 - 2023.01
Human Capital Consultant
Via Riyadh Project
2022.01 - 2023.01
Human Capital Consultant
Via Riyadh Project
2022.01 - 2023.01
Assistant Director of Human Resources – Division Head
The Ritz-Carlton Hotel, Jeddah
2019.01 - 2022.01
Assistant Director of Human Resources – Division Head
The Ritz-Carlton Hotel, Jeddah
2019.01 - 2022.01
Human Resources Manager
The Ritz-Carlton Hotel, Jeddah
2018.01 - 2019.01
Human Resources Manager
The Ritz-Carlton Hotel, Jeddah
2018.01 - 2019.01
Assistant Human Resources Manager
The Ritz-Carlton Hotel, Jeddah
2017.01 - 2018.01
Assistant Human Resources Manager
The Ritz-Carlton Hotel, Jeddah
2017.01 - 2018.01
Human Resources Supervisor
The Ritz-Carlton Hotel, Jeddah
2015.01 - 2017.01
Human Resources Supervisor
The Ritz-Carlton Hotel, Jeddah
2015.01 - 2017.01
Human Resources Officer
Raffles International Hotel, Makkah
2014.01 - 2015.01
Human Resources Officer
Raffles International Hotel, Makkah
2014.01 - 2015.01
Group Recruitment Specialist
Fairmont - Raffles International Hotels, Makkah
2012.01 - 2014.01
Group Recruitment Specialist
Fairmont - Raffles International Hotels, Makkah
2012.01 - 2014.01
STC Customer Representative
SEAL - For Distribution and Communication CO. LTD
2009.01 - 2011.01
STC Customer Representative
SEAL - For Distribution and Communication CO. LTD
2009.01 - 2011.01
Bachelor of Business Administration -
American University of London
2006.01 - 2010.01