Sameer Kattoor
Business Support Executive
Riyadh
Summary
Dynamic professional with a proven track record at Gulf Taleed, excelling in roles from Territory Representative to Business Support Executive. Leveraged advanced MS Office and data analytics skills to enhance decision-making and process optimization. Known for exceptional teamwork, effective communication, and fostering strong partnerships, significantly contributing to organizational growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Business Support Executive
Gulf Taleed (Mawarid)
Riyadh, Riyadh Region
04.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Translated DTE and marketing materials content into Malayalam with accuracy.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Supported TM's by enabling them to make data-driven decision with advanced analytics tools, generating valuable insights for the organization.
- Established strong relationships with Wholesale partners, generating valuable opportunities for the company.
Back Office Executive
Gulf Taleed (Mawarid)
01.2019 - 04.2024
- Evaluated POS performance metrics to identify areas of improvement, providing briefing and support to boost results.
- Managed KA and WS channels along with General Trade, while collaboratively supporting team members to achieve shared objectives.
- Handled the e-Ordering project exclusively for the entire East region from inception, delivering outstanding results.
- Effectively led the team in the absence of the supervisor, ensuring seamless operations and the timely completion of all projects ahead of deadlines.
- Actively participated in the market census by providing support to the field team in conducting surveys across Riyadh and key cities in the North-East region.
Territory Executive
Gulf Taleed (Mawarid)
Riyadh, Riyadh Region
10.2015 - 12.2018
- Maintained up-to-date knowledge of competitors'' offerings within the region, enabling proactive adjustments in positioning and strategic planning.
- Increased visibility by building strong relationships with retailers and identifying new opportunities.
- Conducted comprehensive briefings with retailers regarding trade programs, successfully onboarding them to participate and benefit from incentive opportunities.
- Consistently visited Wholesale outlets to strengthen relationships and motivated the IVS team to achieve their monthly sales targets.
Customer Service Representative
First Source Limited
Kochi
06.2017 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Commerce - Accounting And Finance
SIKKIM MANIPAL UNIVERSITY
India 07.2009 - 06.2012
Skills
Advanced MS Office
Data analytics
Teamwork and collaboration
Time management
Effective communication
Training and mentoring
Certification
Data Analytics Using Power BI
Timeline
Data Analytics Using Power BI
12-2024
Business Support Executive
Gulf Taleed (Mawarid)
04.2024 - Current
Back Office Executive
Gulf Taleed (Mawarid)
01.2019 - 04.2024
Customer Service Representative
First Source Limited
06.2017 - 08.2018
Territory Executive
Gulf Taleed (Mawarid)
10.2015 - 12.2018
Bachelor of Commerce - Accounting And Finance
SIKKIM MANIPAL UNIVERSITY
07.2009 - 06.2012
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