Sameh Ahmed El_Sayed
Medina,Medina Region
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Organised and dependable with 20 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work history
Assistant Room Service Manager
Dar Altaqwa Hotel
Medina, Medina Region
01.2022 - Current
- Streamlined service operations by enhancing team collaboration and communication.
- Managed customer complaints for improved business reputation.
- Fostered strong relationships with clients through excellent customer service skills.
- Developed an efficient workflow to reduce service downtime.
- Delegated tasks effectively to maximise team potential and productivity.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
Head waiter
Dar Al Taqwa Hotel
Medina, Medina Region
06.2009 - 01.2022
Restaurant captain
Intercontinental Dar Al Taqwa
Medina, Medina Region
12.2003 - 06.2006
Senior waiter
Crown Plaza Jeddah
Jeddah, Mecca Region
06.2000 - 04.2003
Waiter
Iberotel Palm Beach Hurgada
, egypt
06.1999 - 04.2000
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
Education
Diploma -
Al Sadat Academy Hotel & Tourism
egypt 10.1997 - 02.1999
Skills
- Customer service
- People management
- Time management
- Budget handling
- Service quality assurance
- Technical understanding
- Understanding of idol processes
- Staff training and development
- Complaint handling procedures
- Sales strategy development
Languages
Arabic
Fluent
English
Upper intermediate
Affiliations
- computer.
Accomplishments
“Be My Guest” (Basic Skills) - Certificate of Attendance - Dar Al Taqwa Intercontinental Hotel.
“Basic Food Hygiene & Food Safety Training” - Certificate of Achievement – Crown Plaza Jeddah.
“First Aid Certificate” - Dar Al Taqwa Intercontinental Hotel.
“Fire Fighting” - Dar Al Taqwa Intercontinental Hotel.
“Employee of the Month” ” – 1999 - Iberotel.
“Employee of the Month” – 2004 - Dar Al Taqwa Intercontinental Hotel. “Employee of the Month” – 2007 - Dar Al Taqwa Hotel.
“Selling With Extra Efforts Together” (SWEET) – 2002 – Crown Plaza Jeddah.
“Guest Courtesy Training” – 2002 – Certificate of Attendance - Crown Plaza Jeddah.
“F&B Sequence of Service” Super Visor Of The Year 2022
Timeline
Assistant Room Service Manager
Dar Altaqwa Hotel
01.2022 - Current
Head waiter
Dar Al Taqwa Hotel
06.2009 - 01.2022
Restaurant captain
Intercontinental Dar Al Taqwa
12.2003 - 06.2006
Senior waiter
Crown Plaza Jeddah
06.2000 - 04.2003
Waiter
Iberotel Palm Beach Hurgada
06.1999 - 04.2000
Diploma -
Al Sadat Academy Hotel & Tourism
10.1997 - 02.1999
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