ET CAT
SAMEH MOHAMED
SERVICE MANAGER
JEDDAH,KSA
Summary
Enthusiastic Service Manager knowledgeable about mechanical and electrical service needs. Expert in power generators service & operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
3
3
Languages
8
8
Certifications
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Site Manager
ALTAAQA ALTERNATIVE SOLUTIONS
Jeddah, KSA
10.2018 - Current
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Delegated assignments based on Service plans, project needs and knowledge of individual team members.
- Attended on-site meetings with subcontractors and clients per month.
- Executed basic trade activities such as electrical, mechanical, plumbing, piping, carpentry, concrete work, monitoring safety regulations and performing other duties as assigned.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Read pump controls and piping configurations, testing calibration and monitoring equipment.
- Supervised contractor work processes and adherence to project schedule.
- Managed site development with assistance from civil engineers and complied with city and county ordinances.
- Provided general office administration, including correspondence, filing and spreadsheet development.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Read plans and blueprints and communicated to workers.
- Communicated daily with vendors to keep project fully operational.
- Resolved issues between employees and customers using company policies.
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Trained managers of each department in safety protocols and procedures.
- Built and maintained vendor relationships, serving as main liaison for gaining building access.
- Scheduled vendor and service companies for various types of operations.
- Attended weekly meetings with General manager to discuss safety procedures, compliance issues and facility maintenance.
Area Service Manager
Precision industries
Riyadh, KSA
05.2012 - 09.2018
- Led solution selling strategy initiatives to maximize sales of power generators.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Sold products by developing relationships with network of professionals.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Created lists of potential customers based on regional markets and assigned sales tasks to team of [Number] employees.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Communicated product quality and market comparisons by creating sales presentations.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Built relationships with customers and community to establish long-term business growth.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Eliminated downtime and maximized revenue by providing top project quality control.
Project Engineer
Sakr power generation
Cairo, Egypt
06.2010 - 05.2012
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Drafted failure analysis reports in [Software] and prepared quotations for repair.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Installed, configured and tested equipment on specialized platforms.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Escalated and re-produced problem to internal development sources to reach solution.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Assisted [Type] team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
- Analyzed and evaluated performance and optimized efficiency.
- Tested and checked performance of hardware and software programs.
- Performed periodic testing of all networks and systems.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
- Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Reduced opportunities for theft and trespassers by securing all entrances and exits.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Executed tasks within time and budget constraints.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Electrical Maintenance Engineer
LSIS electric
CAIRO, EGYPT
06.2009 - 06.2010
- Reviewed technical documentation to complete equipment maintenance and repair.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Organized and directed maintenance shutdowns and startups.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Scheduled and undertook periodic maintenance on all electrical installations, components, and equipment.
- Assisted in forecasting requirements, including creating budgets and scheduling expenses.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Actualized strategic plans and managed equipment, lifecycles and processes.
- Developed process improvements to increase reliability and equipment performance.
- Developed work scope for contracted projects, analyzing received quotes and recommending preferred vendors.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
Education
Bachelor of Engineering - Electrical And Power Machines
Menoufia University
Egypt 02.2004 - 05.2009
Skills
Procedures development
Loss analysis
Supply solutions development
Heavy Equipment Operation
Consulting
First Aid and CPR
Project Management
Staff Management
Management
Contract Management
Business Development
Business administration
Operations management
Strategic Planning
Budgeting
Business planning
Negotiation
OSHA compliance
Estimating
Software
EST PERKINS
INSITE CUMMINS
INPOWER CUMMINS
SIS CAT
SPI2 PERKINS
QSOL CUMMINS
EXCEL
POWER POINT
CDVR CAT
EMCP Software
Certification
Certified as professional engineer from SCE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
FOOTBALL
SWIMMING
TRAVELLING
Timeline
Certified as professional engineer from SCE
01-2021
PMP
11-2020
DISTRIBUTED GENERATION
12-2019
EHS MANAGEMENT
11-2019
EHS SUPERVISORY
11-2019
POWER GENERATION LEVEL 1 & 2
03-2019
CONTAMINATION CONTROL CAT
01-2019
Site Manager
ALTAAQA ALTERNATIVE SOLUTIONS
10.2018 - Current
Area Service Manager
Precision industries
05.2012 - 09.2018
Project Engineer
Sakr power generation
06.2010 - 05.2012
Electrical Maintenance Engineer
LSIS electric
06.2009 - 06.2010
Bachelor of Engineering - Electrical And Power Machines
Menoufia University
02.2004 - 05.2009