ET CAT
Sameh Mohammad
Service Supervisor
Jeddah,KSA
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Supervisor
OMAS
JEDDAH, KSA
11.2018 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Field Service Supervisor
DM Machinery
Riyadh, KSA
09.2016 - 11.2018
- Spearheaded process improvement initiatives to reduce service costs.
- Monitored work performance and quality to maintain standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Area Service Manager
Precision Industries for Diesel Generators
RIYADH, KSA
05.2012 - 09.2016
- Provided recommendations to promote brand effectiveness and product benefits, resulting in securing long-term accounts.
- Identified opportunities for growth within central region territory and collaborated with sales teams to reach sales goal.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Service Engineer
SAKR POWER
Cairo, Egypt
05.2009 - 05.2012
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Developed, designed, deployed and integrated power systems and networks.
- Tested customer samples, designed testing concept and presented solutions to personnel.
- Performed periodic testing of all networks and systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Measured and hemmed curtains, garments and canvas coverings to size using tape measures.
Education
Bachelor of Engineering - Electrical Engineering And Machines
Faculty of Engineering
Menoufiya Unv. 02.2004 - 05.2009
Skills
Progress monitoring
Master of priorities
Emotional intelligence
Management experience
Technical Support
Inspections management
Money handling abilities
Service standard compliance
Software
SIS CAT
ERP
SCADA
DCS
REVIT
Timeline
Service Supervisor
OMAS
11.2018 - Current
Field Service Supervisor
DM Machinery
09.2016 - 11.2018
Area Service Manager
Precision Industries for Diesel Generators
05.2012 - 09.2016
Service Engineer
SAKR POWER
05.2009 - 05.2012
Bachelor of Engineering - Electrical Engineering And Machines
Faculty of Engineering
02.2004 - 05.2009