Sameh Saeed

Riyadh,Saudi Arabia

Summary

Senior software developer with 6+ years of experience has a diversified experience in application development & operations on Cisco solutions. Responsible for developing, testing & deploying Cisco contact centers IVR applications in addition to monitoring system applications through ELK dashboards.

Overview

years of professional experience

years of post-secondary education

Work history

Application Developer

ISTNetworks

Riyadh, Saudi Arabia

08.2018 - Current

● Gather, analyze as well as validation of customer application requirements

● Translate and facilitate agreed application requirements to detailed design

● Write high-quality code to program complete applications on schedule

● Perform unit and integration testing before launch

● Design new software/configurations by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.

● Full lifecycle application development (Requirement Analysis, Design, Implementation, Testing).

● Provide Applications training to Customers on the deployed applications.

● Respond, Troubleshoot, resolve and report on all technical incidents

● Conduct system health checks and proactive monitoring to ensure that applications are functioning at all times

● Train and mentor new comers on UCCE & UCCX.

Education

Bachelor of Science - Computer Science

Faculty Of Science

Alexandria, Egypt

10.2013 - 06.2016

Skills

Java SE and EE
Cisco UCCE & UCCX , CUIC reporting
ELK components (Elasticsearch, Kibana, Logstash, APM Server & Agent, Metricbeat )

SOAP & RESTFUL web services
SQL Server, Informix, Oracle
UiPath

Accomplishments

Projects completed with IST :

STC IVR Operations Team (OCT 2023 - Current) : Build and maintain dashboards to monitor both front end and backend IVR systems through Elasticsearch components.
STC IVR Development Team (2023) DR & upgrade project : Responsible for upgrading & testing 16 outbound campaigns (call flows) as well as converting over 120 SQL server statements to Oracle along with their dependencies (300+ Java methods in total)
STC IVR Development Team (2021-2022) : Design, implement & integrate IVR applications both inbound and outbound according to business needs.
Core IVR banking system for Oman Arab Bank (OAB) : Cisco UCCE, SOAP webservices, CUIC Reporting.
IVR revamp for Mazoon Electricity Company (pay bill, apply installments & manage profile through the IVR) : Cisco UCCX, SOAP webservices, Informix DB, CUIC Reporting.
Core IVR banking system revamp for Abu Dhabi Islamic Bank (ADIB) : Cisco UCCX, SOAP webservices, Informix DB, SQL DB.
Basic IVR call flow for Emrill (Integrated Facilities Management) : Cisco UCCX, SOAP webservices, Informix DB.

Timeline