Samer Jabr

Working as a Pre-Sales Consultant for Several Public / Enterprise projects & Technologies as per following responsibilities: -

• Provide all required support for the sales team including all technical aspects of Networking Active & Passive & UC & Video Collaboration & Computing & DC preparation & Security & Low Current technologies.
• Providing projects and solutions scoping based on customer requirements.
• Providing proposal planning, development, negotiation and manage post-submission activities.
• Performing site surveys and customers’ requirements gathering
• Consultation and preparation technical RFPs for clients.
• Presenting recommended/required solutions for clients.
• Preparing customer analysis and competitive advantage.
• Building technical complaint and responsive proposals as a response on RFPs, which comprises solution overview, write-up, project estimation, solution architecture diagrams, assumptions, in/out scope.
• Pricing engagement and preparing " Price to Win "
• Partnerships establishment with partners and technology vendors in different models.
• Prepare Governance and delivery Assurance models & costing for sub-contractor companies.
• Architecting and designing enterprise solutions using diverse technology stack.
• Create high-level comprehensive solution designs that address the needs of key stakeholders.
• Providing offers and projects scooping handover to projects management and implementation team.

Covered Technology Brand’s :-
Juniper/Aruba/HP/PaloAlto/Fortinet/Avaya/Cisco/Hwaui/Mitel/NEC/F5/Vectra/Jabra/Polycome/Logitech/Corning/APC/Panduit/Datwyler/Rittal/Kaspersky/TrendMicro/Hikvesion/Dahwa/Zkteco.

Working as a Presales Engineer for enterprise projects as per following responsibilities:-

- Providing Pre-Sales services including:
• Providing full Pre-Sales solutions for Networking Active & Passive/IP Telephony & Collaboration/Customer Care Platforms/Cloud services & Chatbot.
• Supporting Sales & Presales teams in closing deals, providing appropriate and rich presentations and meetings supported by PoC's for the enterprise customers,...etc till winning the opportunities.
• Doing proposal planning, development, negotiation and manage post-submission activities.
• Building technical complaint and responsive proposals as a response on RFPs, which comprises solution overview, write-up, project estimation, solution architecture diagrams, assumptions, in/out scope.
• Develop work breakdown structures (WBS) and system bill of materials (BOM) for proposed solutions.

- Providing Network Design and Implementation services including:-

Design and implement network architecture, including LAN, WAN, and wireless networks, firewalls, and load balancers.
Covered Technology Brand’s :-
Cisco/HP/Grandstream/Hwaui/F5.

- Providing Network infrastructure cabling services including:
• Develop work breakdown structures(WBS) and system bill of materials(BOM) for proposed LAN, WAN, and wireless passive network solutions.
• Ability to do a complete sizing on structured Copper/Fiber cabling cabling systems.
Covered Technology Brand’s :-
Systimax/Panduit/ Datwyler.

- Providing Unified Communications Systems services including:
• Design, deploy, and maintain UC systems, including IP telephony, video collaboration, and contact centers and session border controllers(SBCs).
Covered Technology Brand’s :-
Avaya/Hwaui/Alcatel/NEC/Grandstream/Jabra/Polycom/Logitech.

- Providing Network Security services including:
• Implement and maintain network security measures, including firewalls, EDR/NDR systems, and VPNs.
Covered Technology Brand’s :-
Juniper/Fortinet/Kaspersky/TrendMicro/MacAfee.

Working as a Technical Support Channel Manager for all SME partners & enterprise projects (Kingdomwide) as per following responsibilities:-

Providing Support & Training services (Kingdom wide) including:

• Provide technical support and guidance to partners and their end-users, ensuring optimal performance and user experience.
• Design, deploy, and maintain networking & unified communications systems, including LAN/WAN/Wireless & IP telephony, video conferencing, and collaboration, and contact center solutions.
• Configure and troubleshoot VPN Routers & VoIP gateways, IP phones, and session border controllers (SBCs).
• Documenting network/UC configurations, procedures, and troubleshooting steps.
• Develop white papers, presentations, training documentations materials to partners and their end-users.
• Provide Full Technical workshops including supportive presentations/events on various UC and networking solutions for the company per-sales, post-sales and partners.
• Coordinate/Assessment of Site-Surveys/ PoC's with sales & technical teams and partners.
• Full supervision and follow-up with post-sales and sales team's requests and supporting/fulfilling their needs.
• Identify and resolve network and unified communications-related issues in a timely manner.
• Collaborate with partners and external vendors to troubleshoot complex network & UC problems.
• Full managing, downloading and control licenses including records updates.
• Preparing, designing and updating of Company Brochure/Catalog with complete up-to-date company products portfolio and arranging press printing.

Covered Technology Brand’s :-
Avaya/Unify by Siemens/Nortel/NEC/Grandstream/3CX/Jabra/Polycom/Logitech/Extream/Fortinet/Kaspersky/Rittal.

• Performing Site Surveys, Network Design & Structure Cabling.
• Preparing, Configuring & Installing Various Nortel Data LAN/WAN Solutions such as :-
- Multilayer Cisco Switches ( Passport 8600, …etc).
- Core Switches (Nortel ERS 5510/5520, …etc).
- Edge Switches (Nortel BayStack 5500-400 series/Base 100 series.
- Nortel VPN Connectivity Routers.
- Nortel/Aruba WLAN Solutions.
- Juniper Peribit 20 WX Accelerator
- Nortel Norstar Key system, Business Communication Manager (BCM50/400/450 series) and Nortel IP Phones

• Providing Technical Support on various Data Solutions in the following fields (Nortel/Avaya/Linksys/Systemax/Nexans - LAN/WAN/WLAN/Cabling Networks)
• Technical Support on various Voice Solutions in the following fields(Nortel/Panasonic/Avaya Telecom Equipment)
• Installations & Configuration of AVAYA IPO500& Nortel Norstar/BCM/CallPilot Voice Mail Systems.
• Installations, preparing and setup of DSL Modems & Internet Services.
• Maintenance & Repair of PC's, Laptop's & Printers.

• Maintenance & Repair of PC's, Laptop's & Printers
• Post-Sales Support.