Samhah Alabdullah
Riyadh,01
Summary
Dynamic Human Resources Officer with a proven track record at The National Security Company SAFE, adept at enhancing HR processes through Oracle automation. Recognized for reducing expenses, improving employee onboarding, and demonstrating strong attention to detail and teamwork. Committed to fostering a compliant and efficient workplace environment.
Overview
3
3
years of professional experience
Work History
Human Resources Officer
The National Security Company SAFE
07.2023 - Current
- Assisted in recruitment processes, screening resumes, and scheduling interviews.
- Collaborated with team to develop and implement employee onboarding programs.
- Managed employee records and maintained confidentiality of sensitive information.
- Supported performance management initiatives by compiling feedback and conducting evaluations.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Worked on payroll processes , ensuring accuracy of salary date and Handle final settlements.
- worked extensively with Oracle to automate and enhance HR tasks and workflows.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- leaded off boarding processes, ensnaring smooth transitions and positive employee clearance and exits.
- Supported performance evaluation processes by collecting feedback and organizing appraisal documentation.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
Customer Services Specialist
Tasooma
03.2022 - 05.2023
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Managed ticketing system to prioritize and track support requests effectively.
- Collaborated with cross-functional teams to escalate complex issues, ensuring timely resolutions.
- Provided product knowledge and troubleshooting guidance to customers, improving user experience.
- Trained new team members on support protocols and tools, fostering a cohesive work environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Tested new software and hardware prior to deployment.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Developed FAQs and support materials to assist customers with common issues independently.
Education
Bachelor - English Languages And Translation
King Saud University
03-2023
Skills
- HR policies and procedures
- Organizational development
- Time management
- Adaptability
- Initiative
- Teamwork
- Attention to Detail
- Oracle
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Human Resources Officer
The National Security Company SAFE
07.2023 - Current
Customer Services Specialist
Tasooma
03.2022 - 05.2023
Bachelor - English Languages And Translation
King Saud University
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