Sami Awad Farah

• Completed timely, quality and code-compliant installation of Fiber equipment.
• Provided outstanding customer service through in Installation and Maintenance, maintaining customer satisfaction score of 95%.
• Read and interpreted wiring diagrams to install MDU systems to task specifications.
• Advised users and sit operators about performance, use and maintenance of ICT equipment.

Ownershipofentireprojectlifecycle,includingscope,design,execution,andstart-upof projects. Providesinterface,communications,andcoordinationwithinternalandexternalcustomersto meet contractual obligations and to provide quotes and estimates. Assuretimelycloseoutofcompletedprojectstoensureallobligationsaresatisfiedand documentations complete Resolveanycustomerconcernsorcomplaintsassociatedwithassignedprojects Troubleshootingandevaluationofperformanceorqualityissuesthatarise Participateininnovationactivitiestoassurethecustomer’sperspectiveisrepresentedin product and technology development planning Productivelycollaborateandengagewithteammembersaswellassub-contractors *Coordinate with STC department to customer service

• Tested newly installed or relocated cables to confirm full working order and compliance with company specifications.
• Inspected completed assemblies to verify adherence to written instructions.
• Worked with printed circuit boards to complete electronic assemblies.
• Monitored quality standards in manufacturing and finishing process.
• Tested wiring installations and circuits and documented results.
• Removed faulty assembly components and reported defects to supervisor.
• Recorded daily production and operational data on specified forms and logs.
• Reviewed work orders, diagrams and drawings to determine required materials and components.

Coordinating with STC-Dept. for Rehoming & Migration purpose. ArrangingtherequiredmeetingswithSTCSalesteamandcustomersforRehoming &Migration purpose. Sending Daily reports for the Customers Circuits Migration. Entering the new orders into CRM system for the received Migration orders. Disconnect the old circuits from CRM system. Any activities related to Rehoming &NGN–Sales activities. Any other tasks assigned by PM.