Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
OperationsManager
SAMI FENTYANA

SAMI FENTYANA

Jeddah,Mecca Region

Summary

Accomplished professional with expertise in staff supervision, risk assessment, and data analysis. Demonstrated proficiency in strategic planning and customer service excellence, ensuring optimal inventory control and effective training delivery. Adept at motivating staff to achieve high performance levels. Seeking opportunities to leverage skills in a dynamic environment focused on growth and innovation. Experienced professional with focus on management support and office administration. Capable of streamlining processes and enhancing team productivity through advanced organisational and communication skills. Committed to ensuring smooth operations and facilitating executive-level tasks with precision and reliability.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Customer service representative

TASHEEL MODREN SUPORT SERVICES
Jeddah, Mecca Region
01.2016 - 06.2018
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.

Human resources specialist

TASHEEL MODERN SUPORT SERVICERS
Jeddah, Mecca Region
12.2018 - 07.2022
  • Streamlined recruitment processes by implementing efficient screening methods.
  • Alleviated staff workload for improved productivity through effective delegation of tasks.
  • Facilitated employee training sessions, resulting in enhanced performance levels.
  • Coordinated internal communication to increase understanding and compliance with HR policies.
  • Advised on contract and salary obligations to meet business and employee requirements.

Supervisor

JEDCO AIRPORT
Jeddah, Mecca Region
06.2022 - 12.2023
  • Improved team efficiency by implementing new scheduling practices.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Ensured smooth operations with regular maintenance checks.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Managed daily operations to increase productivity.

Management assistant

TASHEEL GUEST SERVICES
Jeddah, Mecca Region
01.2023 - Current
  • Delivered exceptional service by addressing customer queries promptly.
  • Streamlined processes for improved team efficiency.
  • Raised company reputation with high-quality customer care.
  • Managed challenging situations to ensure customer satisfaction.
  • Facilitated staff development with ongoing training initiatives.
  • Enhanced office efficiency by managing scheduling and meeting arrangements.
  • Organised strategic planning meetings for improved business operations.

Education

High School Diploma - Science

FAJR ISLAM SCHOOL
Jeddah, Mecca Region

Diploma of Education -

ENGLISH SCHOOL OF CANADA
TORONTO, CANADA

Skills

  • Staff supervision
  • Risk assessment
  • Data analysis
  • Strategic planning
  • Customer service excellence
  • Inventory control
  • Training delivery
  • Staff motivation

Languages

English
Advanced (C1)
Arabic
Proficient (C2)

Affiliations

  • TRAVELING
  • BIKE RIDDING
  • BASKETBALL

Certification

  • EFFCTIVE COMMUNICATION AND STRESS CERTIFICATE
  • QUALITY MANAGEMNT
  • NCB BANKS TRAINING


Timeline

Management assistant

TASHEEL GUEST SERVICES
01.2023 - Current

Supervisor

JEDCO AIRPORT
06.2022 - 12.2023

Human resources specialist

TASHEEL MODERN SUPORT SERVICERS
12.2018 - 07.2022

Customer service representative

TASHEEL MODREN SUPORT SERVICES
01.2016 - 06.2018

High School Diploma - Science

FAJR ISLAM SCHOOL

Diploma of Education -

ENGLISH SCHOOL OF CANADA

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SAMI FENTYANA