Sami Hassan

• Lead and coached team leaders to meet performance targets and deliver operational excellence.
• Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
• Strategically scheduled and managed staff members, maintaining high-performing business operations.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Managed and motivated high-performing teams for successful KPI attainment.
• Supervised daily operations, acting as point of contact for any queries or obstacles.
• Analyze operations data to identify process gaps and successfully implement change.

• Worked in NOC Department , the main duty is Team Leader Support and Troubleshooted Below Services :

- MRS services (Manage Router Service) .

- Cloud Services .

- IOT Services .

- Cisco Meraki .

- Fleet Control .

- Ministry Of Health projects , HST & PHC .

• Coordinated with third-party vendors to resolve technical issues beyond the internal scope.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Analyzed support tickets, identifying recurring problems for permanent resolution.
• Diagnosed and resolved technical issues promptly with minimal downtime for end-users.

• FTTH team leader in JDOC department .
• Leading the Fiber Support team and working to solve the technical field issue facing from technician and resolved the FO problems .
• Provide and assist and to support the technician in the field .
• GPON Service activation for VOIP, IPTV and High speed internet including new line .
• Installation the new service (internet, VOIP, IPTV) and Maintenance using Systems below :

- iManager U2000 Unified Network Management System

- iManager N2000 Network Integrated Management System.

- (N2000)-Alcatel-Lucent 5520 Access Management System.

- Landline Services Order Tracking (Granite).

• Follow up and handle all technical problems with costumers and solving it.
• Responsible for Configurations and Troubleshooting for FTTH Network related general issues .
• Responsible Of Configuration and Activation Repair of ADSL, IPTV ,VDSL.
• Responsible to configure and solve the problem of the technician. Using JWalk , ICMS Landline, using HUAWIE .
• Monitor Client, using NOKIA: 5520 AMS GUI, using SIEMENS: The Access Integrator .