SAMI MOHSEN
JEDDAH,MAKKAH
Summary
Motivated professional demonstrating strengths in communication and problem-solving. Adapts to changing demands through effective collaboration and strategic thinking. Committed to bringing integrity and dedication to all future roles.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Goverment Relation Services
International Medical Center
Jeddah , Mecca
01.2016 - Current
- Prepared written communications documents and reports for accurate records.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Trained and mentored employees to improve overall team performance.
- Enhanced processes and contributed to team success through dedicated participation. and dedication to improve operations.
- Identified issues by analysing information and applying clear solution steps.
- Handled complaints using calm communication and practical problem solving.
- Resolved customer queries using effective communication and step-by-step guidance.
- Engaged customers to understand needs and deliver excellent day-to-day service.
- Listened actively to customers to understand requests and address concerns.
- Collaborated with team members to complete scheduled work for targets.
- Achieved service time and quality targets through consistent task follow-through.
- Assisted team in meeting demands during busy periods by taking on various roles. to support team success during busy periods.
- Addressed customer concerns and referred significant issues to supervisor.
- Met schedules through careful planning and coordination across shifts.
Goverment Relations Officer
International Medical Center
01.2014 - 01.2015
- Supported government to prepare, develop and amend laws and regulations.
- Led departments and agencies to interpret legislation with consistency.
- Developed and maintained relationships with community leaders to support local engagement initiatives.
- Coordinated with external agencies to facilitate smooth execution of joint operations.
- Reviewed and approved documents, briefs and reports submitted by middle managers.
- Worked with IT managers to update departmental software.
Education
Bachelor of Arts - English Arts & Literature & Translation.
Univeristy of Science & Technology
Taiz 01-2010
Skills
- Policy writing
- Regulatory compliance
- Report preparation
- Issue identification
- Complaint handling and resolution
- Customer relationship management
- Analytical and critical thinking
- Problem solving
- Deadline management
- Administrative support
- MS Office Suite
- Team collaboration
- Task collaboration
- Team leadership and motivation
- Mentorship and training
- Strategic communication
- Researching
Languages
Arabic
First Language
English
Upper Intermediate
B2
French
Elementary
A2
Interests
- Travelling
- Hiking
- Swimming
Timeline
Goverment Relation Services
International Medical Center
01.2016 - Current
Goverment Relations Officer
International Medical Center
01.2014 - 01.2015
Bachelor of Arts - English Arts & Literature & Translation.
Univeristy of Science & Technology