Sami Nazir
IT Support Specialist
Jeddah
Summary
Dynamic & motivated IT support professional with 2 plus years of experience at A.P Moller Maersk providing robust technical support and efficient problem-solving solutions (5+ years of overall work experiences in various fields).
Highly skilled in troubleshooting software & hardware issues, managing system updates, providing customer service, and sustained excellent communication skills & ability to explain complex information to non-technical users.
My current role has taught me patience and resilience, prioritizing tasks, working under pressure, and maintaining confidentiality that have been invaluable in IT Support, especially when dealing with recurring technical glitches.
In this fast-paced setting, I manage around 300 plus workstations (On-site & remote), ensuring optimal network functionality...
My rich field of work experiences include CCTV maintenance, installation, troubleshooting & operation, Customer service, Team leader, Crowd control, Admin assistance, social media marketing, E-commerce website management (Amazon & noon seller on behalf of the retail stores) etc.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
IT Support Specialist
A.P. Moller Maersk
11.2022 - Current
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Answered user questions about hardware and software operation to help resolve problems.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Organized workspaces for employees with computer, monitors and associated cabling or equipment.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Tracked computer system and network performance to identify root causes of issues.
- Assisted wider customer service teams to produce external user guides and internal support tools.
- Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
- Used [IT Service Desk] to track support tickets and document actions.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Delivered reliable, high quality technical support to average of 150 plus users daily.
CCTV Technician & Site Surveyor
Hikvision MENA
01.2021 - 08.2022
- Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
- Performed CCTV installations and maintenance, keeping up with high-volume targets.
- Maintained clear and complete records of installation, maintenance or repair actions.
- Monitored performance of complex telecommunications networks to proactively identify concerns and correct normal problems.
- Installation & Site surveying for the CCTV requirements
- Sealed outdoor wiring to protect from signal quality loss or damage.
- Ran cables to connect devices, equipment and power sources to newly installed systems.
- Utilized oscilloscopes, ammeters and ohmmeters to detect electrical functionality issues.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Measured projects against specified requirements for precise results.
Education
Bachelor of Science - Information Technology
Gaziantep University
Turkey 04.2001 -
Skills
Software Installation
Desktop support
Hardware upgrades
Printer troubleshooting
Backup and recovery
User Training
Helpdesk call support
Remote Support Capabilities
Ticketing system proficiency
Wireless Networking
IT service desk Management
Active Directory
Software Licensing
End-user Support
Application installations
TCP/IP
Microsoft Apps & Teams
Network configuration
Hardware and Software Repair
Troubleshooting Network Issues
Decision-Making
Help Desk Support
Adaptable
Friendly and Patient
Languages
Burmese
Native language
English
Proficient
C2
Arabic
Advanced
C1
Urdu
Advanced
C1
Turkish
Upper intermediate
B2
Certification
HIKVISION CERTIFIED SECURITY ASSOCIATE - SaaS
Hobbies
Going to Gym
Exploring New Destinations
Long drive at Night with Music on
Timeline
HIKVISION CERTIFIED SECURITY ASSOCIATE - SaaS
11-2023
HIKVISION CERTIFIED SECURITY ASSOCIATE - CCTV
11-2023
HIKVISION CERTIFIED SECURITY ASSOCIATE - VMS
11-2023
IT Support Specialist
A.P. Moller Maersk
11.2022 - Current
CCTV Technician & Site Surveyor
Hikvision MENA
01.2021 - 08.2022
Bachelor of Science - Information Technology
Gaziantep University
04.2001 -
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