Samir S. Gari
Jeddah,KSA
Summary
I started my career as a medical professional but quickly realized my passion was in administration and strategy. Pursuing a master’s degree allowed me to build expertise in operations, team coordination, and process improvement. I now combine analytical thinking and leadership experience to drive efficiency and impact in administrative and strategic roles across industries.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
Manager | Complaints and Costumer Experience
International Medical Center
Jeddah
08.2025 - 12.2025
- Collaborated with clinical and administrative teams to identify root causes, implement corrective actions, and drive measurable improvements in patient satisfaction and service delivery.
- Managed daily complaints, tracked progress, and ensured every case received a complete and timely response.
- Led initiatives to enhance patient and visitor journey by addressing service gaps and improving touchpoints across departments.
- Gathered and analyzed feedback trends to drive experience-focused improvements and strengthen overall patient satisfaction scores.
Medical Admin | Medical Administration
Sulaiman Alhabib Hospital
Jeddah
04.2025 - 08.2025
- Contributed to commissioning and operational setup of Dr. Sulaiman Al Habib Hospital Al Mohammadiyah, Jeddah, coordinating multidisciplinary teams, developing service workflows, and ensuring full readiness for the hospital’s successful launch.
- Initiated and led the first-ever Doctors’ Orientation Day under Medical Administration, marking a milestone achievement in the Dr. Sulaiman Al Habib Group’s history.
- Oversaw outpatient clinic utilization by monitoring physician schedules, streamlining patient flow, and ensuring optimal booking efficiency to maximize daily capacity.
Resident | Pediatric Emergency
Heraa General Hospital
Makkah
10.2022 - 03.2025
- Drafted a detailed proposal recommending the separation of the pediatric emergency department from general pediatric services, improving specialized care and efficiency, and paving the way for a pediatric ER fellowship program to enhance clinical education and patient treatment.
- Partnered with the department head on quality improvement initiatives, analyzing outcomes, implementing changes, and executing actionable plans to boost patient care and department performance.
- Launched a digital education tool via QR code during a Hand, Foot, and Mouth Disease outbreak, providing families with accurate, accessible disease management and prevention information.
- Managed care for 74 patients in an 8-hour shift during staff shortages, maintaining consistent quality of care through efficient diagnostic and decision-making skills.
- Led a strategic reconfiguration of the respiratory care area, adding 4 chairs and oxygen cylinders, reducing wait times and improving patient satisfaction through faster access to care
Co-Founder
Tafareh
Jeddah
01.2019 - 01.2022
- Operational Excellence: Managed comprehensive business operations, focusing on inventory control, supplier negotiations, and cost management, leading to improved efficiency and profitability.
- Sales and Marketing Strategy: Successfully secured two major B2B orders as part of a strategic initiative to offer welcome-back gifts post-COVID, significantly recovering revenue lost during the pandemic period.
- Digital Marketing Success: Initiated two Instagram marketing campaigns, increasing store foot traffic and boosting social media engagement, thereby enhancing brand visibility and customer engagement.
- Customer Service and Support Excellence: Led initiatives to elevate customer service and support, creating a welcoming and responsive store environment that significantly enhanced customer satisfaction. This comprehensive approach to customer engagement was instrumental in building a loyal customer base, improving the store's reputation, and was positively reflected in Google Maps reviews.
Education
Master’s Degree, Master in Management - Business Administration
Prince Mohammed Bin Salman College (MBSC)
KAEC & Riyadh, KSA 09.2023 - 04.2025
Bachelor of Medicine, Bachelor of Surgery - Medicine
Ibn Sina National College (ISNC)
Jeddah, KSASkills
- Problem solving
- Team collaboration
- Rapid learning
- Leadership and influence
- Effective communication
- Public speaking
- Customer relationship management
- Influential communication skills
- Mentoring and coaching
- Customer service excellence
Certification
Entrepreneurial Leadership in the 21stCentury Babson College – Massachusetts, USA
McKinsey Forward Program McKinsey and Company
Case Master: Advanced Problem Solving (Management Consultancy) Mustashar Accelerator
KSA Consultant Training Workshop Health Care Accreditation Council – Beyond Consulting
Saudi Commission for Health Specialties License
Accomplishments
· King Abdulaziz Medal of Third Degree, King Salman
· Best Extra-Curricular Activity, ISNC
Languages
Arabic
Native
English
Fluent
Timeline
Manager | Complaints and Costumer Experience
International Medical Center
08.2025 - 12.2025
Medical Admin | Medical Administration
Sulaiman Alhabib Hospital
04.2025 - 08.2025
Master’s Degree, Master in Management - Business Administration
Prince Mohammed Bin Salman College (MBSC)
09.2023 - 04.2025
Resident | Pediatric Emergency
Heraa General Hospital
10.2022 - 03.2025
Co-Founder
Tafareh
01.2019 - 01.2022
Bachelor of Medicine, Bachelor of Surgery - Medicine
Ibn Sina National College (ISNC)