Samwel Ogombe
Riyadh
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Mansard Radisson Collection Hotel
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Assistant Head Waiter
Carbone Fine Food
02.2024 - 03.2024
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service
- Delivered quality service by providing warm and welcoming environment
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients
- Memorized complete menu and offered guests knowledgeable suggestions
- Accurately took orders, making menu recommendations as appropriate
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes
- Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards
- Advised on food and drink choices based on customer preferences
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
Laundry Attendant
Four Seasons Hotels & Resorts
01.2022 - 12.2023
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Collected soiled linens and clothing and pretreated stains.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
Education
Certificate - Political and Social History
Kakamega High School
05.2006
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Exceptional communication
- Detail Oriented
- Professional Appearance
- POS Software
- Telephone reception
- Reservation coordination
- Table Assignment Coordination
- Seating arrangements
Certification
- Hospitality
- Forbes
Languages
English (fluent)
Spanish (fluent)
Swahili (fluent)
Timeline
Host
Mansard Radisson Collection Hotel
04.2024 - Current
Assistant Head Waiter
Carbone Fine Food
02.2024 - 03.2024
Laundry Attendant
Four Seasons Hotels & Resorts
01.2022 - 12.2023
Certificate - Political and Social History
Kakamega High School
- Hospitality
- Forbes
Similar Profiles
MOHAMMED GHANNAMMOHAMMED GHANNAM
Front Office Agent at Mansard Riyadh A Radisson Collection HotelFront Office Agent at Mansard Riyadh A Radisson Collection Hotel
Jamal Bakar NassirJamal Bakar Nassir
Captain waiter at Mansard Hotel(Radisson Collection Group) FrenchCaptain waiter at Mansard Hotel(Radisson Collection Group) French
Zaher BizriZaher Bizri
Director of Sales and Marketing at Mansard Riyadh, A Radisson CollectionDirector of Sales and Marketing at Mansard Riyadh, A Radisson Collection