SANAD ALSMADI
show room manger
Riyadh,Saudi Arabia
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Show room Manager at LG Retail Stores
In United Yousef Mohammed Naghi Co.Ltd,
Riyadh, Riyadh Region
07.2023 - Current
- Oversaw facility operations to achieve short-term and long-term success
- Ordered stock and supplies to maintain show room inventory.
- Developed procedures and guidelines to deliver out standing service
- Hired and laid off staff members to promote alignment with company values.
- Inducted, trained and mentored new care staff to provide first-class patient support.
Show room Manager at HISENSE brand shop
In United Yousef MohammedNaghiCo.Ltd
Riyadh, Riyadh Region
07.2022 - 07.2023
- Planned, organized and monitored resources to ensure efficient use of labour, equipment and materials .
- Strategically handled staff schedules and rotating for effective workload planning and management.
- Guided and coached staff to achieve individual growth and sales production target by learning them Different Selling strategies and how to deal with different type of customer
- Organize work flow and monitor employee productivity and provide constructive feedback.
- Monitored daily and weekly key performance indicators to maintain on -track status.
Customer Service Specialist at EDDY Retail Stores
In United Yousef Mohammed Naghi Co.Ltd
Riyadh, Riyadh Region
05.2019 - 06.2022
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Managed high-volume customer queries simultaneously through effective multitasking.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered prompt solutions to maintain customer satisfaction
- Assisted manager in implementing and updating procedures to sustain quality standards.
- Recorded and processed customer data accurately.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction
- Tracked orders and processed refunds for new and existing customers.
- POS systems expert.
- Performed cashier duties, including balancing and end-of-day banking.
- Coached and trained team members to increase productivity and growth.
Education
Bachelor of Business Administration - Marketing
King Faisal University
AlhasaSkills
- Strategic planning
- Showroom setup
- Staff Management
- Client Relationships
- Negotiation
Languages
Arabic
Native
English
Upper intermediate
Certification
- Customer experience excellence, by United M. Naghi Co.Ltd
- Happy customer course United M. Naghi Co.Ltd
- Doroob certificates in Leadership and Microsoft Office.
- Sales Accounting, by Al-Otham Training Academy .
- Retail Sales Program, Al-Otham Training Academy.
- any certificate will be provided upon request.
Accomplishments
- Supervised team of [7] staff members.
- Resolved product issue through consumer testing.
- Collaborated with Sales Team of [25] in the development of
The [MIGA Sale event]
Timeline
Show room Manager at LG Retail Stores
In United Yousef Mohammed Naghi Co.Ltd,
07.2023 - Current
Show room Manager at HISENSE brand shop
In United Yousef MohammedNaghiCo.Ltd
07.2022 - 07.2023
Customer Service Specialist at EDDY Retail Stores
In United Yousef Mohammed Naghi Co.Ltd
05.2019 - 06.2022
Bachelor of Business Administration - Marketing
King Faisal University
- Customer experience excellence, by United M. Naghi Co.Ltd
- Happy customer course United M. Naghi Co.Ltd
- Doroob certificates in Leadership and Microsoft Office.
- Sales Accounting, by Al-Otham Training Academy .
- Retail Sales Program, Al-Otham Training Academy.
- any certificate will be provided upon request.
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