SANAD ALSMADI
show room manger
Riyadh,Saudi Arabia
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Show room Manager at LG Retail Stores
In United Yousef Mohammed Naghi Co.Ltd,
Riyadh , Riyadh Region
2023.07 - Current
- Oversaw facility operations to achieve short-term and long-term success
- Ordered stock and supplies to maintain show room inventory.
- Developed procedures and guidelines to deliver out standing service
- Hired and laid off staff members to promote alignment with company values.
- Inducted, trained and mentored new care staff to provide first-class patient support.
Show room Manager at HISENSE brand shop
In United Yousef MohammedNaghiCo.Ltd
Riyadh , Riyadh Region
2022.07 - 2023.07
- Planned, organized and monitored resources to ensure efficient use of labour, equipment and materials .
- Strategically handled staff schedules and rotating for effective workload planning and management.
- Guided and coached staff to achieve individual growth and sales production target by learning them Different Selling strategies and how to deal with different type of customer
- Organize work flow and monitor employee productivity and provide constructive feedback.
- Monitored daily and weekly key performance indicators to maintain on -track status.
Customer Service Specialist at EDDY Retail Stores
In United Yousef Mohammed Naghi Co.Ltd
Riyadh , Riyadh Region
2019.05 - 2022.06
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Managed high-volume customer queries simultaneously through effective multitasking.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered prompt solutions to maintain customer satisfaction
- Assisted manager in implementing and updating procedures to sustain quality standards.
- Recorded and processed customer data accurately.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction
- Tracked orders and processed refunds for new and existing customers.
- POS systems expert.
- Performed cashier duties, including balancing and end-of-day banking.
- Coached and trained team members to increase productivity and growth.
Education
Bachelor of Business Administration - Marketing
King Faisal University
AlhasaSkills
- Strategic planning
- Showroom setup
- Staff Management
- Client Relationships
- Negotiation
Languages
Arabic
Native
English
Upper intermediate
Certification
- Customer experience excellence, by United M. Naghi Co.Ltd
- Happy customer course United M. Naghi Co.Ltd
- Doroob certificates in Leadership and Microsoft Office.
- Sales Accounting, by Al-Otham Training Academy .
- Retail Sales Program, Al-Otham Training Academy.
- any certificate will be provided upon request.
Accomplishments
- Supervised team of [7] staff members.
- Resolved product issue through consumer testing.
- Collaborated with Sales Team of [25] in the development of
The [MIGA Sale event]
Timeline
Show room Manager at LG Retail Stores
In United Yousef Mohammed Naghi Co.Ltd,
2023.07 - Current
Show room Manager at HISENSE brand shop
In United Yousef MohammedNaghiCo.Ltd
2022.07 - 2023.07
Customer Service Specialist at EDDY Retail Stores
In United Yousef Mohammed Naghi Co.Ltd
2019.05 - 2022.06
Bachelor of Business Administration - Marketing
King Faisal University
- Customer experience excellence, by United M. Naghi Co.Ltd
- Happy customer course United M. Naghi Co.Ltd
- Doroob certificates in Leadership and Microsoft Office.
- Sales Accounting, by Al-Otham Training Academy .
- Retail Sales Program, Al-Otham Training Academy.
- any certificate will be provided upon request.
Similar Profiles
Saleh AlgarniSaleh Algarni
Dealer Development Manager at Mohammed Yousef Naghi Motor (Ford)Dealer Development Manager at Mohammed Yousef Naghi Motor (Ford)
Julius RentusaJulius Rentusa
High Voltage Technician Plus, Rolls-Royce UK Cert. at Mohammed Yousef Naghi Motors Rolls-Royce Authorized DealerHigh Voltage Technician Plus, Rolls-Royce UK Cert. at Mohammed Yousef Naghi Motors Rolls-Royce Authorized Dealer
Abdulrahman AljawiAbdulrahman Aljawi
National Warehouses Manager at Hafil Transport Company- Mohammed Yousef Naghi GroupNational Warehouses Manager at Hafil Transport Company- Mohammed Yousef Naghi Group