Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Shift Manager
Perfection Fresh
04.2020 - Current
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kept employees operating productively and working on task to meet business and customer needs.
Promoted positive work environment through open communication and constructive feedback.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Team Leader (Tortilla Chips)
Peepsico ANZ
04.2018 - 09.2019
Coach and develop production team to ensure they have capability to meet performance goals
Establish, communicate and monitor safety standards and lead corrective action in areas of high risk
Execute plant’s plan with ongoing measurement of performance
Achievement of scheduled deadlines and allocating resources appropriately
Performance management of direct reports ensuring quality and achievement of KPIs
Ensure team are adhering to company policies and procedures and WHS
Ensure all equipment is maintained appropriately.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Training and Placement Consultant
Rexcel Training
01.2018 - 04.2018
Deliver structured, flexible, relevant and interesting training in Certificate III Warehousing Operations and White Card and ensure all training resources are current and are compliant with Australian Quality Training Framework
Develop, implement, and maintain individual training plans to meet individuals learning style and level of skills and knowledge
Complete and maintain all training records accurately, document assessment results and submit to appropriate Manager upon assessment for input into student management system
Evaluate training program, retaining written feedback for review and discussion with appropriate Manager
In conjunction with appropriate Manager, resolve any complaints or incidents in accordance with company grievance procedures, documenting incidents and outcomes
Participate in internal and external contractual audits required by Federal and State Training Authorities and undertake follow up actions as required with appropriate Manager
Keep abreast of rules and regulations and accreditation procedures for appropriate industry.
Warehouse Operator – Dispatch Clerk
Bev Chain Logistics
10.2017 - 12.2017
Maintained forklift equipment to ensure proper functioning of the equipment
Assisted in materials loading and unloading on platforms and lifting devices
Weighed materials, and recorded weight and other production data on tags
Picking and Packing orders and loading truck in timely manner to meet KPI requirements
Making sure the logistics paperwork is up to legislative requirement
Worked with WMS (Paperless Warehouse) and 2ic
Helped Management in establishing 5’S goals and implementing strategies to achieve them.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
Production Operations Team Leader
Futuris Automotive Australia Pty Ltd
11.2010 - 10.2017
Managing team of 26 operators across a state of the art production line to meet strict quality and output requirements
Keep teams motivated and focused on the job
Ensure that all areas run smoothly by troubleshooting and thus improving morale and boosting performance in dysfunctional areas
Meeting strict KPIs in relation to: people, quality, cost, delivery and QCD
Evaluated by Managers on a regular basis and held accountable for all results
Lead and support teams in manufacturing and assembly of products in line with standard process
Support teams to use Lean Manufacturing principles to identify quality and process issues
Communicate daily production status against targets via toolbox meetings
Drive behaviour that encourage Team Members to operate in a safe work environment, making sure safety, rules, procedures and process are adhered to at all times
Complete full range of management / operations tasks e.g
Daily review of labour planning and utilisation to match budget, performance discussions, recruitment, induction & safety training
Formed excellent relationships with wide range of internal specialists e.g
Liaison with engineer, quality, MP & L and maintenance on issues that arise
Relay any possible delivery delays to Product Group Leader to meet strict schedules
Participates in the formal investigation process of all incident/hazards raised within the work area
Support the implementation of work systems and process that kept people safe at work
Ensure all work station rotations are followed and safe ergonomic principles and techniques are applied at all times
Adhere to all safety actions/hazards are addressed effectively and communicated across the team
Managing inventory (FGI)to ensure constant and uninterrupted supply to customer
Managing daily tool box meetings and complete start-of-shift warm up exercises to ensure a safe approach to production line tasks
Received Award Recognition for Leadership Skills for keeping employees focused and motivated during production volume reduction
Selected to lead a small team to get trained on Toyota Headliner Machine in Melbourne
Performed root cause analysis in conjunction with product group team.
Education
Certificate IV in Logistics -
TIME Education And Training
Adelaide, SA
01.2017
Certificate IV in Leadership and Management -
Tafe SA
Adelaide
01.2017
Certificate IV in Warehouse Operations -
Training Prospects
Adelaide
01.2016
Certificate IV in Training & Assessment -
TAFE SA
Adelaide
01.2012
Certificate III in Competitive Manufacturing -
TAFE SA
Adelaide
01.2010
Diploma in Management, Marketing -
Punjab Technical University
Punjab
01.2002
Bachelor’s Degree, Economics and Geography -
Punjab University
Punjab
01.2000
Skills
Team Development
Problem-Solving (A3, Ishikawa)
5S
Lean Principles (Kaizan, Just in Time )
Continuous Improvement
Value Add Mapping
Further Details
MS Office, Window and MAC Operating Systems, Warehouse Inventory Mgt. System (WIMS), WMS (Paperless Warehouse), 2ic (Chep Dockets), Available on Request
Other Positions Held
Production Operator
Assistant Sales Manager
Training
Heavy Rigid (HR) licence
Construction Industry White Card Training, TAFE SA, 2017
Bullying and Harassment Training, EMA Consulting, 2016
Investigation and Disciplinary Management, EMA Consulting, 2016
Fire Warden & Extinguisher Course, Chubb, 2014
Employment Law for Managers & Supervisors, Australian Industry Group, 2012
Environment awareness and compliance, Business SA 2010
Operate a Forklift, AFTC Industrial Training and Logistics, 2008
Health & Safety Representative Training Level 1, Business SA, 2008
Dangerous Goods Awareness Course, Transport Training Centre, 2008
Timeline
Shift Manager
Perfection Fresh
04.2020 - Current
Team Leader (Tortilla Chips)
Peepsico ANZ
04.2018 - 09.2019
Training and Placement Consultant
Rexcel Training
01.2018 - 04.2018
Warehouse Operator – Dispatch Clerk
Bev Chain Logistics
10.2017 - 12.2017
Production Operations Team Leader
Futuris Automotive Australia Pty Ltd
11.2010 - 10.2017
Certificate IV in Logistics -
TIME Education And Training
Certificate IV in Leadership and Management -
Tafe SA
Certificate IV in Warehouse Operations -
Training Prospects
Certificate IV in Training & Assessment -
TAFE SA
Certificate III in Competitive Manufacturing -
TAFE SA
Diploma in Management, Marketing -
Punjab Technical University
Bachelor’s Degree, Economics and Geography -
Punjab University
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