Sanjali Tillu
Riyadh,Saudi Arabia
Summary
Eager to transition into managerial/ senior managerial role. Experienced professional with a strong background in banking operations, quality management systems, and customer service. Demonstrated expertise in business enhancement, audit, and regulatory compliance. Excellent written and verbal communication skills. Adapt at fostering interpersonal relationships to drive organizational success. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
19
19
years of professional experience
4007
4007
years of post-secondary education
Work History
Manager
Cosmos Co-operative Bank
Pune, Maharashtra, India
11.2010 - 05.2023
- Supervised project timelines for timely completion. With over 4 years of experience as Business Analyst, one of th projects was gathering requirements using Elicitation and Validation techniques on old application/ software and identifying areas of improvement and enhancement.
- Associated with project that involved automation of documents at Secretariat Department
- Worked at Corporate office as Manager and MD Secretariat from Mar'12, prior to which handled a mid- sized branch as Asst. Manager. Delegated tasks efficiently to maximize productivity.
- Led performance reviews of team and identified areas of improvement. Fostered a positive work environment with regular team- building activities.
- As a Asst. Manager supervising the entire branch operations and small size loan proposals. Facilitated staff training resulting in better customer service at the branch.
- RBI liaison officer for the bank, responsible for coordination with various departments for the compliance of various policies/instructions/guidelines of regulators. Streamlined communication channels, enhanced internal information flow.
- Coordinate and collaborate with various stakeholders within the organization to understand & gather the requirements, detail out the organizational/ functional requirements and communicate it with required teams, maintain the documentation, project specification and adhering to the completion timelines
- Presenting the RBI circulars & collating & putting up the compliance received from various departments before the Board of directors
- Spearheaded the compliance of annual RBI inspection report for entire bank. Handling the correspondence required to be placed from bank's side to Central Registrar offices & State co-operative offices
- Additionally, also supervised the information gathering at the HO/ corporate level for liasoning with IT department of the Bank
- Piloted change management initiatives successfully improving organizational adaptability.
- Organized financial and operational data to help with yearly budgeting and planning.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
Assistant Manager
Cosmos Co-operative Bank
Pune, Maharashtra
11.2010 - 02.2012
- Key achievements: Improved branch business mix from Rs. 3.57 Cr to Rs. 8.96 Cr in a financial year.
- Supervised team of 6 junior officers and responsible for their administration
- Provided support to manager during audits, ensuring accurate reports. Facing bank audit and compliance of concurrent audit and submission to HO.
- Verification & assessment of proposals for retail loan
- Managed daily operations to ensure smooth running of branch.
- Handled customer queries, requests and complaints relating to branch effectively.
- Handled stock control duties diligently preventing overstocking or shortages.
- As a Customer relationship officer for the branch, provided excellent customer service leading to repeat business and customer loyalty.
- Controlled absenteeism/leave of staff at branch and maintained healthy culture and team spirit of the branch to achieve targets
Deputy Manager
Kotak Mahindra Bank
04.2008 - 10.2010
- Handling customer queries, requests and complaints through Customer Relationship Management System
- Accelerated checking & scrutiny of Branch & Sales Account Opening Forms, liasioning between Central Processing Unit and branch for a/c opened and their Initial Funding
- Handling front counter, handling regular branch walk-ins
- Also handled locker allotment process for branch
- Other regular activities like follow up Regional/ Central Processing units, actively participating in marketing/promotional activities of branch like arranging for High Tea for select customers, generation of leads like CASA and Assets Leads and their subsequent follow up with respective departments
Senior Relationship Executive
ICICI Bank
07.2006 - 02.2007
- Worked as back end for Area Head for both Asset & Liabilities
- Collating data from Sales Manager and daily reporting same to Regional Head
- Acting as liaison for branch and Pune Office
- Handling products like Roaming Protect, MEGA, Small Business loans, Bank Guarantee, Letter of Credit
- Attending Walk In Customers and their queries regarding the above products
- Checking & correcting documents (like Balance Sheets, Ratio Analysis) before dispatching case to Pune Branch
Junior Manager
Centurion Bank
08.2004 - 02.2006
- Handling cash at branch level and maintaining required registers
- Undertaking new account opening at branch
- Also handled branch clearing operations for some period
- Apart from operational duties undertook marketing of products like Mutual Funds, Insurance, Term deposits
- Looking after the Loan disbursement of Two Wheelers
Education
MBA - Finance and Marketing
Shivaji University
BCOM - Finance and Marketing
Shivaji University
Kolhapur /2001 - 04.2003
Skills
- Banking operations
- Quality management systems
- Customer service
- Business enhancement
- Audit
- Regulatory Compliance
- Finacle Banking application
- Written communication
- Verbal communication
- Interpersonal skills
- Communication proficiency
- Resilience under pressure
- Customer Service
- Leadership skills
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Languages
English
Hindi
Marathi
Custom
5,3,6
Personal Information
Timeline
Manager
Cosmos Co-operative Bank
11.2010 - 05.2023
Assistant Manager
Cosmos Co-operative Bank
11.2010 - 02.2012
Deputy Manager
Kotak Mahindra Bank
04.2008 - 10.2010
Senior Relationship Executive
ICICI Bank
07.2006 - 02.2007
Junior Manager
Centurion Bank
08.2004 - 02.2006
MBA - Finance and Marketing
Shivaji University
BCOM - Finance and Marketing
Shivaji University
/2001 - 04.2003
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