SANJAY MISHRA
Riyadh,SAUDI ARABIA
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
1
1
Language
9
9
years of professional experience
Work History
KLN Freight Arabia Company
Riyadh
07.2023 - Current
- Excellent service in handling all kinds of export services (FOB, CIF, C&F, EX-WORKS, DDP, DAT, FCA)
- Freehand & Nomination Export Shipment execution.
- Coordination with shipping line/Broker/ Transporter and various stockholders for end-to-end salutation.
- Prepare Bill of Lading (MBL/HBL) Instructions
- Booking submission online/Manual (Online through Intra & liners website/ Manual as per carrier given format).
- Coordination with shipping line, transporters, brokers and other stakeholders for time bonding shipments.
- Shipping Instruction submission Online/Manual with carrier, co-loader, NVOC, forwarders etc.
- Manage all documents
- Timely update to shipper, agent & other involved parties about development in shipment from end-to-end process.
- Send pre alerts to destination offices and coordinate them till final delivery of consignment at consignee door.
- Problem Solving and quick respond on shipper, shipping line & destination query Etc.
- (Previously known as Kerry Logistics)
- Profile- Pricing, Customer Service, Operation & overseas Coordination etc.
Sr. Executive (Customer Service & Operation)
Yusen Logistics (India) Pvt. Ltd.
Gurgaon
09.2022 - 06.2023
- Provided exceptional service to customers during interactions.
- Formed and sustained strategic relationships with clients.
- Coordinated nomination cargo, consolidation cargo, and free hand shipments (LCL/FCL) to ensure timely delivery and customer satisfaction.
- Kept organisation in compliance with regulations and internal requirements.
Sea Export Executive
Kerry Indev Logistics Pvt. Ltd.
New Delhi
12.2020 - 07.2022
- Managed customer service operations for nominations and freehand key accounts, ensuring timely responses and resolution of customer inquiries.
- Formed and sustained strategic relationships with clients.
- Delivered high level of service to customers in effort to build upon future relationships.
- Ensured compliance with industry regulations and internal policies.
Executive – Sea Export (Customer Service, Operation, Documentation & Pricing)
GenNext Logistics Pvt Ltd
New Delhi
08.2017 - 02.2020
Education
B.A -
Pt. B.D.Pandey Govt. P. G. College
Bageshwar01-2019
HIGHER SECONDARY -
G.I.C Bhatkhola
Bageshwar01-2016
SENIOR SECONDARY -
G.I.C Bhatkhola
Bageshwar 01-2014
Skills
- Team player, taking responsibilities, problem solving nature and customer focused approach, self-motivation, willing to learn new things, good listener
- Export documentation
- Windows, Excel, Outlook, Office Automation, Internet Applications
Languages Known
English & Hindi.
Declaration: -
I hereby declare that above mentioned information is correct to as my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Place -Riyadh, KSA (Sanjay Mishra)
Timeline
KLN Freight Arabia Company
07.2023 - Current
Sr. Executive (Customer Service & Operation)
Yusen Logistics (India) Pvt. Ltd.
09.2022 - 06.2023
Sea Export Executive
Kerry Indev Logistics Pvt. Ltd.
12.2020 - 07.2022
Executive – Sea Export (Customer Service, Operation, Documentation & Pricing)
GenNext Logistics Pvt Ltd
08.2017 - 02.2020
B.A -
Pt. B.D.Pandey Govt. P. G. College
HIGHER SECONDARY -
G.I.C Bhatkhola
SENIOR SECONDARY -
G.I.C Bhatkhola