Sankar Munusamy

• Manage overall service operations including service, maintenance and repair of vehicles in the workshop as per respective Stellantis Guidelines.
• Evaluate and provide solutions to critical complaints. The workshop manager interacts with Stellantis auto component manufacturer and customers to share feedback and to get solution for unresolved issues. Manage customer relationships and quality service.
• The workshop manager is responsible for managing overall service operations and to ensure that the customer is satisfied with the quality of service.
• · Supervises and evaluates performance of all individuals working in service and spare parts department. He is also responsible to maintain high motivational levels of service team.
• Manage warranty processes, claims, and daily warranty operations. Analyze and evaluate warranty data and claims to determine validity, accuracy, and eligibility.
• Work effectively within a team either in individual’s own work group or in other work groups outside the organization.
• Oversee the scheduling and allocation of work to technicians, ensuring optimal productivity and resource utilization.
• Maintain a safe and clean work environment, adhering to health and safety guidelines and ensuring compliance with regulations.
• Increased sales revenue by developing and implementing effective sales strategies.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up to date and accessible.
• Increased service department gross profit and decreased expenses resulting in profitability year over year.

• Oversee all aspects of the European cars & American Vehicles service department and related operations and be responsible for the profit, service quality and customer satisfaction.
• Streamlining the service systems and developing new Update & training for enhancing efficiency across the branch.
• Closely monitor the profits & loss a/c of the branch. Survey day-to-day sales and operations of the branch.
• Maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service-related critical issues.
• Defining service standards and guidelines that serve as benchmark for excellent service delivery as per global standards.
• Managed and updated records of all warranty parts and ensured compliance with all company policies and procedures.
• ● Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their vehicles

• Setting up and handling the overall operations at the service workshop
• Greeting customers and directing them to available mechanics.
• Co-ordinating all types of service work.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
• Close co-ordination with key customers to improve CSI score & also to win back dissatisfied customers.
• Warranty Management and quality improvement.
• Conducting Service Camps, loan Meal (sales), promotion activities at various locations, Get warranty approvals & submit warranty claims to warranty department.
• Preparation of Internal Career Development Tests for Technicians
• Preparing MIS reports /Audit Reports for Top Management

Responsible for increasing service revenues by Value-added services. (VAS)

• Ensure customers receive prompt, courteous, and effective service.
• Manage and hire technicians and service advisors.vic.
• Interview and make new hires.
• Distribute work between technicians.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
• Spend quality time building relationships with the customers.
• Understands and ensures compliance with manufacturer warranty policy and procedure.
• Conducting service camps, free checkups camps, customer education meets.
• Maintaining relationships with insurance companies and adjustments in order to settle claims quickly and fairly

• Ensure efficient workshop use of materials, equipment, and labour so service and repairs are carried out to the highest quality standards.
• Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
• Ensure jobs are fairly allocated to technicians and mechanics and that there are adequate staffing levels to
  achieve workshop objectives.
• Ensure maximum use of equipment and labour to achieve high productivity output.
• Achieve the highest level of customer satisfaction and retain existing custom through the workshop.
• Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve others when necessary.
• Endeavor to enhance facilities, improve technical skills and achieve high standards of workmanship.
• Circulate new and updated technical material, literature for new vehicles and revised workshop techniques.
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• Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
• Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop.
• Help Retailer to achieve industry-leading standards of process efficiency and cost control.
• Maintain workshop productivity records and monitor the effective use of labour. Ensure order numbers are
  obtained before work commences on fleet, contract hire and used car warranty repairs

• Team member for Enterprise Data Management function.
• Coordination with internal teams like Data Warehouse \ related line & support functions.