SANOOF AHAMED
Electro Mechanical
Summary
POSITION RESPONSIBILITIES: Al Rajhi ATM’s Maintenance Electrical and Air Conditioning After Sales Service Regional In Charge / DRAFTSMAN MEPQUANTITYSURVEYOR/ IT POSITION SUMMARY: To properly support the after-sales service activities by managing all administrative tasks and communications related to the maintenance and/or repair of Ariston Maintenance Service. Responsible for the management and flow of repairs, data, estimations, invoicing, and products through Ariston service providers (internal or external) with adherence to local and global policies and procedures.
Overview
2
2
years of professional experience
1
1
Language
Work History
Project Supervisor
Abu Sarhad International Transport Co
- Al Rajhi ATM’S Maintenance (Electrical & Air-conditioning)
Quantity Surveyor
Clear Vision Construction Company
- Managed and coordinated the cost, availability, and timely delivery of materials and project schedules for suppliers.
- Performed measurements for structural and architectural works to prepare cost estimates for projects.
- Estimated and analyzed the work performed to request payment from clients.
- Purchased materials and coordinated deliveries to and from construction sites.
Quantity Surveyor
EM-TEN Construction Company
- Administrative Management of After Sales Service Repairs
- Enters incoming Job’s from network into systems
- Verifies repair intake done at the boutique level is precise and completed
- Verifies warranty status via original purchase date
- Monitoring all repairs in risk of going into delay status and brings them to the attention of the service providers to be put on priority fast track to avoid getting to the delay status
- Prepares estimates in system based on service provider’s recommendations and communicates the final quotation to boutique, retail staff or call center
- Schedule and follow up on all outstanding estimates waiting for response
- Organize repairs by status
- Enters outgoing repaired or irreparable items in the system(s)
- Manages all processing and invoicing as needed for all repair types: Customer Repairs, Stock Repairs and Non-Authentic Merchandise
- Manages the billing of repairs at the completion of each job which may include retail, wholesale and warranty
- Inventory Management
- Orders all parts need for After Sales Service Repairs for internal / external vendor’s needs
- Takes part in the physical count of spare parts, stock and customer repairs for inventory reconciliation purposes as needed
- Monitoring for stock of parts vs
- Model stock provided by After Sales Service Manager
- Prepares spare parts replenishment orders request for the internal/external
- Workshops andLocal Distributors – Under the Supervision Of & To Be Approved by the Ariston After Sales Service Manager
- Processes incoming spare parts
- Sorts and organizes parts and components
- Monitoring back orders of spare parts for workshop stock as well as parts needed for pending jobs
- Recommends increase or decrease of spare parts model stock
- Ensures workshop is fully stocked with office and shipping supplies at all times
- Coordinator of Ariston after Sales Service Workshop
- Managing data entry in all system(s) and the integrity of data being entered
- Works closely with the Customer Care Contact Center to assist with all the customer’s requirements
- Providing real-time proactive and reactive feedback on the repair status of any repair job at any given time
- Monitoring repair lead times and alerts of any delays and alerts repair providers of any potential delays in an effort to avoid them
- Main point of contact for the After-Sales Service Manager to communicate with related to administrative workshop processes and policy
Maintenance Manager of After Sales Service
Ariston Electric Water Heater
05.2016 - 09.2018
- Dealing with customer service issues and resolved customer problems
- Coordinating with sales team to ensure that everyone is on the same page
- Ensured that overtime pay was applied to employee’s paychecks
- Implement and approved in-store promotions and discounts
- Prepared weekly, monthly and yearly sales reports
- Training new hires and interviewing perspective employees
- Ensured that all store security policies are followed
- Reviewed daily store surveillance footage
- Identified marketing opportunities
- Arranged preferred client appointments during non-store hours
- Addressed customer service issues
- Tracked, weekly, monthly and yearly and prepare related reports
- Developed cost-effective marketing and advertising strategies
- Oversee staff, handled payroll issues and hire and train new employees
After Sales Coordinator &Maintenance
Saudi Maintenance Made Simple Company
Riyadh
05.2016 - 1 1
Education
Advanced Diploma - Technology
Sri Lanka Applied
Studies Diploma - Construction
Applied Studies Diploma - Construction Theory
Oxford College OF Engineering, Oxford
Advanced Diploma - Auto Cad
Oxford College OF Engineering Applied Studies
Diploma - Multimedia Authoring
Diploma - Computer Hardware Engineering
Skills
Skills and Knowledgeundefined
Additional Information
- Preparation of Variation Valuation for the Submission to the Client. Taking off Quantities for Various Work Items. Preparation of Material Schedules. Preparation of Cost Analysis for the Various Trades of Work. Preparation of Monthly Progress Claim. Preparation of Estimates for New Project Bids. BOQ Preparation and Re-Measurement with Client / Consultant. Re Calculation of Cost as a Result of Change of Contract Document.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maintenance Manager of After Sales Service
Ariston Electric Water Heater
05.2016 - 09.2018
After Sales Coordinator &Maintenance
Saudi Maintenance Made Simple Company
05.2016 - 1 1
Project Supervisor
Abu Sarhad International Transport Co
Quantity Surveyor
Clear Vision Construction Company
Quantity Surveyor
EM-TEN Construction Company
Advanced Diploma - Technology
Sri Lanka Applied
Studies Diploma - Construction
Applied Studies Diploma - Construction Theory
Oxford College OF Engineering, Oxford
Advanced Diploma - Auto Cad
Oxford College OF Engineering Applied Studies
Diploma - Multimedia Authoring
Diploma - Computer Hardware Engineering
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