Santhana Thiagaraj
QA/QC Manager
Abqaiq,Eastern Province
Summary
Meticulous Quality Assurance Manager with 18 years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
QA/QC Manager
Al-Robaya Limited Company
abqaiq, Saudi Arabai
12.2009 - Current
- Developed Quality Plan, Policies, Objectives, procedures and correction and corrective action plans which satisfied customer requirements by 93 % through customer monthly feedback.
- Effectiveness of quality management system executed and achieved 0 % rejection in final deliver.
- Implemented risk-based thinking and avoided rework at site by 80 % and added profit to company.
- Served as ethics liaison coordinator as support resource for employees at facility.
- Evaluated 18 new quality Inspectors and 8 quality supervisors for various disciplines in order to avoid hiring people and reduced cost by 50% and enhanced communication and technical skills of QC Personnel’s.
- Concede and operated new process and procedures to all site facilities to reduce weld rejection by 5%.
- Investigated all non-conforming issues to try and identify actual root cause. Some issues would require top management decision and closed within ACD and NCR ratio was maintained 1:20.
- Effectively Completed 8 external and 15 internal audits with several departments with zero nonconformance only with few minor observations.
- Audit results shared with management on time to improve and maintain effectiveness of QMS by 100%.
- Motivated top management to conduct regular meeting and highlighted challenges and failure rate minimized to 95%.
- Monitored quality systems to ensure effectiveness and efficiency which gained company profit with additional change order job of 8 million Saudi riyal in mechanical & pipping phase.
- Established inspection and testing criteria or producers which reduces additional cost and rework by 40%.
- Settled own calibration procedures for numerous instruments, relief valve, welding machines & gauges and saved time and money by 20% on monthly project budget.
- Obtained zero complainants regarding customer feedback relating to products and services through customer survey quarterly and achieved highest score of 97% of PQI (Project Quality Index).
- Managed and controlled customer property damage as per client requirements which has condensed negative change order by 50 %
- Assured consistent quality of production by implementing and enforcing automated practice systems
- Implemented new quality assurance and customer service standards
- Monitored staff organization and suggested improvements to daily functionality
- Recorded, analyzed and distributed statistical information
- Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices
- Established and tracked quality department goals and objectives
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction
- Determined quality department standards, practices and procedures
- Inspected products and worker progress throughout production
- Applied coaching techniques and tools to support managers and team members in improving performance
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards
- Tracked quality issues with external customers, suppliers and internal plant operations
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
QA/QC Engineer
Indian wheel and Tyre company
Trichy, tamil nadu
08.2003 - 09.2009
- Monitored performance of quality control systems to ensure effectiveness and efficiency with increase daily production by 40 % without time loss.
- Communicated quality control information to all relevant organizational departments, outside vendors, or contractors which has concentrated nonconformities to minimal.
- Product reports regarding nonconformance of products or process, daily production quality, root cause analyses, or quality trends.
- Created and applied inspection and testing criteria or procedures cut inspection time to 30%.
- Reviewed and updated standard operating procedures or quality assurance manuals which facilitated workers smooth while execution.
- Devised and implemented best quality practices and processes for product development
- Reviewed and approved quality requirements for purchase orders and engineering specifications to meet contract compliance
- Created product specification notebooks, reducing defects on parts by 40%
- Designed and developed forms and instructions to evaluate, assess and report quality standards and data
- Compiled and wrote training materials and conducted 3 training sessions on quality control activities every month
- Prepared, documented and executed detailed test plans, test cases and defect reports
- Maintained electronic copies of records in SAP to document completed inspections
- Incorporated delivery requirements into planning of testing schedules
- Authored and maintained well-organized, efficient and successful manual test cases for entire team
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements
- Interfaced with suppliers, inspectors and clients to resolve outstanding non-conformance issues prior to shipment
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
M.I.E.T Engineering College
Trichy 05.1999 - 04.2003
Diploma in Industrial Safety - Industrial Safety
Annamalai University
Chidambaram 04.2006 - 05.2007
Skills
Managed 3 mega Oil Gas Pipeline Projects (engineering, procurement, construction and commissioning) coordinated with Saudi Aramco Oil Company representatives toward the successful completion of 30”,48” & 46” new pipeline projects with wide experience managing cross-functional teams
undefinedCertification
ISO 9000-2015 Lead Auditor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ISO 9000-2015 Lead Auditor
12-2017
ASNT NDT Level-II (RT,PT,UT,MT)
11-2013
QA/QC Manager
Al-Robaya Limited Company
12.2009 - Current
Diploma in Industrial Safety - Industrial Safety
Annamalai University
04.2006 - 05.2007
QA/QC Engineer
Indian wheel and Tyre company
08.2003 - 09.2009
Bachelor of Science - Electrical, Electronics Engineering Technologies
M.I.E.T Engineering College
05.1999 - 04.2003
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