SAOUD OTHMAN AL-ZAHRANI
Jeddah
Summary
Accomplished hospitality professional with extensive experience in team leadership, staff training, and customer relations. Demonstrates exceptional skills in planning and organisation, complaint handling excellence, and the use of Opera hotel management system. Proficient in Microsoft Office Suite and ReviewPro Software, with a strong ability to work under pressure. Committed to enhancing team engagement and ensuring high standards of room and floor inspections. Career goal: to leverage expertise in hospitality to drive operational excellence and guest satisfaction.
Charismatic hospitality worker offers commitment to personal and professional development. Thrives in guest-centred environments with consistently positive feedback.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Duty Manager
Radisson Blu Group
Jeddah, Mecca Region
01.2020 - 03.2025
- Company Overview: Experienced Duty Manager with a background in overseeing hotel operations and ensuring excellent guest service
- Skilled in leading teams, coordinating across departments, and resolving guest complaints efficiently
- Known for maintaining smooth operations and focusing on guest satisfaction
- Adept at managing daily tasks, handling emergencies, and providing timely solutions in a fast-paced environment
- Supervised daily operations for 112-room hotel, ensuring optimal guest satisfaction and operational efficiency
- Managed a team, overseeing the completion of tasks and fostering collaboration across departments
- Resolved guest complaints and handled emergency situations, ensuring quick and effective solutions
- Coordinated with front desk, housekeeping, and maintenance departments for smooth operations
- Prepared and presented detailed operational reports to senior management, focusing on KPIs such as occupancy rate, average daily rate (ADR), and guest feedback scores
- Experienced Duty Manager with a background in overseeing hotel operations and ensuring excellent guest service
- Skilled in leading teams, coordinating across departments, and resolving guest complaints efficiently
- Known for maintaining smooth operations and focusing on guest satisfaction
- Adept at managing daily tasks, handling emergencies, and providing timely solutions in a fast-paced environment
Front Desk Agent
Radisson Blu Group
Jeddah, Mecca Region
01.2018 - 01.2020
- Greeted guests upon arrival, providing a welcoming and friendly atmosphere
- Assisted guests with check-in and check-out procedures, ensuring all requests and needs were addressed promptly
- Managed room assignments and reservations, ensuring accuracy and smooth operations
- Provided information to guests about hotel amenities, local attractions, and services
- Handled guest complaints and requests with professionalism, ensuring a positive guest experience
- Coordinated room bookings, maximising occupancy rates.
- Delivered excellent customer service by understanding and catering to guests' needs promptly.
- Liaised with housekeeping staff to ensure timely room preparation for incoming guests.
- Managed incoming calls, ensuring professional service.
- Took guest reservations over the phone, in person and via computer and provided confirmations.
Education
Diploma - Hospitality and Hotels Management
King Abdulaziz University
01.2019 - 01.2022
Skills
- Team Leadership and Coordination
- Room and floor inspections
- Fire safety training
- Planning and Organization
- Strong Communication Skills
- Ability to Work Under Pressure
- Microsoft Office Suite (Word, Excel)
- ReviewPro Software (Guest Feedback and Review Management)
- Complaint handling excellence
- Basic accountancy
- Staff training
- Customer relations expertise
- Team engagement
- Opera hotel management system
- Staff leadership
- Hospitality
Languages
Arabic
Upper intermediate
English
Upper intermediate
Referenes
- Yasser Almadani
- Hotel Operations Manager
- 053 971 7952
- yasser.almadani@radissonblu.com
- Wad Qasim
- 054 647 8912
- wed.gasim@radissonblu.com,
- Front Office Manager
Timeline
Duty Manager
Radisson Blu Group
01.2020 - 03.2025
Diploma - Hospitality and Hotels Management
King Abdulaziz University
01.2019 - 01.2022
Front Desk Agent
Radisson Blu Group
01.2018 - 01.2020
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