Summary

Overview

Work History

Education

Skills

Websites

Certification

Languages

Timeline

Saqer Al Thobaiti

Hospitality Professional

Riyadh

Summary

Accomplished Hospitality Manager with 18 years of industry experience, excelling in comprehensive hotel operations management. Proven success in elevating guest satisfaction, boosting revenue, and streamlining operational effectiveness. Adept at inspiring teams to deliver exceptional performance and customer delight. Eager to apply vast expertise in hotel management to drive success for a distinguished organization. Customer-focused professional with a passion for outstanding service delivery, adept problem-solving skills, and a keen eye for corporate branding. A top-tier team leader consistently surpassing revenue targets and operational benchmarks. Meticulous multitasker with exceptional organizational prowess, ensuring precise project handling across various initiatives.

Overview

years of professional experience

Certification

Work History

Hotel Manager (Pre Opening)

Al Hokair Group

12.2021 - 01.2024

Strategically collaborated with property owners on a weekly basis to streamline operational processes, ensuring peak efficiency and aligning with long-term project goals
Took charge of overseeing the construction and contracting team, delving into fine-grained operational details to guarantee top-notch building quality and functionality
Masterminded the project timeline management, seamlessly orchestrating procurement, delivery schedules, comprehensive staff training programs, and vendor liaison activities to meet rigorous deadlines
Championed regulatory compliance, spearheading initiatives to meet stringent SFDA and OSHA standards by implementing robust safety protocols and ensuring immaculate workplace conditions
Provided intricate, data-driven weekly reports to Corporate Regional Operations and the Task Force Manager to meticulously track progress against project timelines and milestones
Vigilantly monitored vendor and contractor performance, enforcing strict Quality Assurance protocols to maintain superior service and product standards
Pioneered the staffing process by organizing job fairs, conducting efficient speed interviews, and autonomously onboarding over 25 essential staff members in preparation for the grand opening
Engineered the logistics of substantial product shipments, ensuring seamless alignment with the brand's quality standards and setting the stage for an impressive hotel launch
Instituted a precise staff and contractor scheduling system to boost overall productivity and operational fluency across departments
Implemented innovative inventory management strategies, significantly reducing waste and optimizing stock levels for enhanced cost-efficiency
Played a pivotal role in achieving ambitious revenue goals within the first quarter of operation, simultaneously securing high guest satisfaction rates that surpassed established brand benchmarks.
Analyzed and evaluated business data to identify opportunities for improvement.
Developed and implemented strategies to optimize operational efficiency and maximize profits.
Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Reduced operating expenses by negotiating with vendors and optimizing resource management.
Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Developed and implemented promotional strategies to increase occupancy.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Planned and executed marketing activities to improve property brand and increase revenue.
Implemented successful strategies to increase customer satisfaction.

Assistant General Manager (Pre-Opening)

IRIS Hotels

11.2020 - 11.2021

Managing budgets and finances and controlling expenditure
Overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied
Recruiting, training, and managing a hotel's employees
Carrying out regular inspections of a hotel's property and amenities and organizing necessary maintenance
Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Motivated, trained, and disciplined employees to maximize performance.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Implemented innovative programs to increase employee loyalty and reduce turnover.

Duty Cinema Manager (Pre-Opening)

MUVI CINEMAS

02.2020 - 08.2020

Manage and supervise the work of a team of employees, ensuring that they are following company policies and procedures
Coordinate and organize schedules, assignments, and resources to meet daily operational requirements
Monitor and ensure the quality of products, services, and customer satisfaction
Assist in the recruitment, selection, and training of new employees
Conduct performance evaluations and provide feedback and coaching to team members
Develop and maintain effective communication channels with employees and other departments
Address and resolve customer complaints and issues in a timely manner
Collaborate with other department managers to develop and implement strategies to improve operational efficiency and productivity
Ensure compliance with health and safety regulations
Monitor and manage budgets and control costs to achieve financial targets.

Front Office & Reservations Manager

Golden Tulip Hotels, Suites & Resorts

07.2018 - 02.2020

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Led cross-functional projects aimed at streamlining communication between departments involved in the guest booking journey.
Consulted with central reservations to discuss new rate plans and promotions.
Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Assisted marketing efforts through data collection initiatives that resulted in targeted promotions thereby increasing reservations.
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Managed daily room inventory to maximize occupancy rates and revenue generation.
Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.

Front Office Manager

Narcissus Hotels & Resorts

02.2018 - 06.2018

Coached employees through day-to-day work and complex problems.
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Developed procedures to establish accurate and organized check-in and check-out processes.
Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Assisted marketing efforts through data collection initiatives that resulted in targeted promotions thereby increasing reservations.
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Managed daily room inventory to maximize occupancy rates and revenue generation.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Established performance goals for employees and provided feedback on methods for reaching those milestones.

Front Office Manager (Pre-Opening)

Accor Hotels (Novotel Tahlia Hotel)

08.2016 - 12.2017

Coached employees through day-to-day work and complex problems.
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Implemented staff training programs, improving employee performance and team cohesion.
Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.

Front Office Manager & Acting RDM

Arkan Bakkah Hotel

04.2015 - 06.2016

Developed and maintained a high-performing team by providing regular coaching, feedback, and support.
Conducted thorough employee evaluations, identifying opportunities for professional growth and development.
Managed, rewarded, coached, counseled, disciplined and terminated employees based on performance.
Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvements accordingly.
Collaborated closely with other department heads to ensure seamless coordination of guest services across all areas of the hotel.

Night Manager

Hand International Hotels & Resorts

07.2014 - 05.2015

Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Oversaw accurate billing procedures for all hotel transactions during the night shift, minimizing discrepancies found during audits.
Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

Underwriter & Claims Officer

Multi Insurance Companies

02.2010 - 07.2014

Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
Made approval and denial recommendations by determining accurate risk levels.
Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.

LIVE INSURANCE UNDERWRITER

Bank Al Jazira

05.2006 - 06.2009

Maintained strict compliance with industry regulations while skillfully navigating complex underwriting guidelines.
Identified opportunities for improvements in workflow processes that led to increased productivity among team members without sacrificing quality standards.
Minimized company exposure to losses by diligently adhering to established underwriting standards in all decision-making processes.
Enhanced risk assessment procedures by implementing advanced statistical methods for evaluating life insurance applications.
Evaluated high-risk applicants using a combination of medical records, personal interviews, and external investigations to provide informed recommendations.
Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Evaluated applications to determine insurance coverage and appropriate risk classifications.

Front Office Supervisor (Pre-Opening)

Le Méridien Hotels & Resorts

10.2004 - 12.2005

Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Created, prepared, and delivered reports to various departments.
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.

HOTEL RECEPTIONEST

Sofitel

11.2002 - 09.2004

Education

Bachelor of Business Administration (BBA) - Business Administration

Taif University

Skills

Business Ethics
Conflict Resolution
Customer Experience Management
Operating Expenses
Business process improvement
Commercial awareness
Strategic Thinking
Budgeting & Forecasting
Decision-making
Guest Satisfaction
P & L Management
Attention to Details
Critical thinking
Sales Operations Management
Communication
Rooms Operations
Financial Management
Hotel Management
Pre-opening
Revenue Analysis
Guest Satisfaction
Sustainability

Detail Oriented
Emotional Intelligences
Cost containment
Strategic Planning
Problems Solutions
Food and Beverage Management
Luxury Services
Employee management
Business Reporting
Hospitality Management
Process Scheduler
Training
Leadership
Safety Procedures
Property Management Systems
Marketing
Operational Systems Monitoring
Adaptability and Flexibility
Effective Communication
Budget Implementation
MS Office
Inventory Management

Websites

linkedin.com/in/saqer-al-thobaiti

Certification

Artificial Intelligence in Hospitality.

Escuela Universitaria de Hotelería y St POL Turismo de Sant Pol

Exceptional Experiences: Masteringt the Art of Guest and Customer Satisfaction.

Les Roches, Global Hospitality Education

Project Management Fundamentals

EUHT Escuela Universitaria de Hotelería y StPOL Turismo de Sant Pol

The Concept of Marketing & Sales in Theory and Implementation

Les Roches, Global Hospitality Education

The Power of Leadership in HR Management

Les Roches, Global Hospitality Education

Creative Leadership for Workers in Tourist Companies