Sara Adam

• Setting Segment Strategy, Managing all base budget KPIs, & Market/value share
• Introducing new propositions leveraging on the sub-segmentation definition
• P&L Management
• Cost Optimization Strategy
•Marketing Management
•Revenue Generation
• Proactively spotting selling pain through analyzing the quality of acquisition through different regions.
• Managing brand presence in the market & Handling control projects with different entities (Project Management, Marketing Communication, Digital Transformation, Distribution Channels)

• Leading a team consisting of 4 personal bankers, working together to achieve the optimum service for our customers, maintaining and achieving the bank target and goals
• Setting the target to be achieved throughout the year
• Recommends and introduce potential products or services to management by collecting customer information and analyzing customer needs

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments.

• Preparing invoices and welcome letters for the delegates, exhibitors and sponsors registered for the events, dealing with their enquiries, following up on payment, preparing finance debtor reports, managing lists of attendees for the events and preparing excel sheets with full info of the clients.

• Manage event campaign process from beginning to end
• Develop marketing strategy, segmentation and targeting of marketing campaign.
• Advised clients on optimum mix of products and distribution channels for greatest success.
• Organised marketing plans and programmes to best support business growth and development.

• Raising invoices directly from the system, separate the documents into categories, learnt the different product lines in the company.
• Liaised with relevant parties using appropriate communication channels.
• Created and distributed invoices to customers.

• Dealing with bank customers, checking the records and organizing the files and the certificates