Sara Al-Nufaie

Visitor care project
Ministry of Tourism | Saudi Tourism Authority | Visit Saudi

• Identified workflow deficiencies, formulating and implementing operational improvements at network level to improve individual owner experience.
• Create empowered employees , satisfied customers and maximize value for shareholders.
• Training employees on

Hootsuite program :

Social media management platform.

CRM :

The central technology platform that connects all visitor care channel

Twilio platform:

Conversational software that manages visitor care WhatsApp and Live

chat conversations.

Social media channels

• Supported Supervisor by preparing production reports and collating quality documentation.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying and assessing customers’ needs to achieve satisfaction
• Assisting the french speaker that they want to visit Saudi Arabia for tourism reasons during their stay.

Work part-time as copywriter with NOB company

• Created high-impact messaging for marketing media, contributing to increases in revenues and market share.

Supervised student's exams and communicate with Academic Quality Controller.