Sara Alhusheyan

• Partnered with senior leaders on organizational development initiatives for continued growth.
• Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
• Collaborated with cross-functional teams to develop integrated solutions for business challenges.
• Optimized workforce planning and resource allocation for improved operational efficiency.
• Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
• Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
• Facilitated effective communication between management and staff, fostering a positive work environment.
• Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
• Negotiated benefit packages with providers, ensuring competitive offers for employees while maintaining budgetary constraints.
• Developed policies that comply with employment laws, minimizing legal risks and protecting company interests.
• Full supervision of HR operations/ HR Employees for client projects operated by Backyard .
• Devised hiring and recruitment policies for [Number]-employee company.

• Managed a team of HR professionals, ensuring timely completion of tasks and excellent customer service for all employees.
• Collaborated with senior management to develop succession planning strategies, ensuring long-term stability and growth within the organization.
• Streamlined HR processes by implementing new software systems to improve efficiency and reduce paperwork.
• Developed training programs for managers, resulting in improved leadership skills and stronger team dynamics within the organization.
• Oversaw payroll administration, guaranteeing timely payments while minimizing errors through efficient system management.
• Provided guidance on legal matters related to employment law, mitigating risks associated with potential non-compliance issues.
• Spearheading overseas recruitment , ensuring the timely onboarding of candidates prior to the commencement of project training programs. Additionally, overseeing the completion of IQAMA's procedures and ensuring the long-term stability and integration of employees.
• Devised hiring and recruitment policies for 52 -employee company.
• Structured compensation and benefits according to market conditions and budget demands.
• Full supervision of administrative and legal matters for the project, along with overseeing logistical arrangements for the facility preparations. As the project is in its early stages since November 2024, it focuses on educational laboratories. In collaboration with the Project Management and Training Program Departments, supervision is provided to complete the laboratories, ensuring full project operation in terms of human resources, equipment, and other necessary resources to achieve the desired outcomes.

• Developed and implemented organization-wide HR strategies, including performance management, talent acquisition, and succession planning, aligning with company goals.
• Led change management initiatives, ensuring smooth transitions during organizational restructuring and cultural shifts.
• Spearheaded employee engagement programs, increasing engagement scores by targeted strategies and initiatives.
• Conducted comprehensive needs assessments and designed training programs to address skill gaps and career progression for high-potential employees.
• Collaborated with executive leadership to refine organizational structure, and policy resulting in improvement in efficiency.

• Spearheaded the company's talent acquisition and recruitment processes.
• Identified and solved complex strategy problems impacting management and business direction.
• Evaluated and resolved employee performance-based claims and legal incidents.
• Transferring the work in the company, from manual to an ERP System
  to compile and update employee files in electronic and paper formats to maintain accurate records and closing operation tasks and employee services in less time and with high quality, based on the policies of the Saudi labor office and the company’s internal regulations, Which resulted in no need to hire people to work on these tasks.
• Initiated employee evaluation process and recommended policy updates and implementation to propel staff progress toward desired readiness goals.
• Provided support to employees with various HR-related issues and liaised with heads of departments and senior management to find resolutions.
• Provided expert legal advice on disciplinary and grievance issues to support management.
• Formulated organisational chart with associated job ranks and responsibilities.
• Built relationships with external recruitment agencies to source short- and long-term staff for roles across organisation.
• Managed conflict resolutions to help teams foster relationships and improve teamworking capabilities.
• Administered comprehensive and equitable compensation and benefit plans for staff to optimise onboarding process.
• Translating contracts, policies, internal regulations and some important matters in the Saudi Labor Office system into the Portuguese language due to the presence of a lot of employees who speak the Portuguese language, which led to reducing and ending the problems due to them signing without understanding, and this is what creates an unhealthy environment when they come from abroad.
• Kept working HR systems in compliance with current employment laws and made proactive changes to keep pace with sports industry trends for example : Cooperating with universities that support sports majors to train and empower students, cooperating with sports federations and participating in tournaments, Supporting the scholarship " WAED" program under the Ministry of Sports,Providing platforms for teaching English languages to non-native speakers, Guidance and financial support for employees to upgrade their professional certificates according to specialization.

In addition to the tasks I carry out in my previous position.

• Interviewed employees, supervisors, and managers to generate detailed job descriptions, Even if I had to work on some tasks in different departments to understand the need, detail the job description, and hire the right people.
• Provided occupational training and vocational guidance to support growth.
• Displayed emotional intelligence to assess people's character.
• Scanned and filed employee contracts, documentation, and other records.
• Administered employee life cycle strategy, promptly completing tasks for each process.
• Kept abreast of changes to employment law and related policies.
• Profiled people through evidence-based interview techniques and tests for example in the sports field, I asked them for videos to evaluate the candidate in group classes To ensure the correct technique for some exercises and the trainer’s energy before recruiting him from abroad
• Monitored employee performance, delivering feedback and coaching to improve skills sets.
• Supervised the staff and clarifying and facilitating access to corporate policies and procedures and KSA regulations.
• Discussed all expected tasks, compensation and policies with prospective employees to promote clarity from day one
• Handled human resources matters with discretion and immediately escalated high level issues to upper management for remediation.
• Recommended on personnel functions affecting employee-management relations.

• Managing all HR procedures, monitoring the company's daily operations
• Responsible for all Government Portals (Gosi, Muqeem, HRSD, Qiwa, Muddad, Taqat, MOFA).
• Screening all CVs and interviews for job positions, and sharing shortlisted resumes with

detailed feedback to the managers

• Managing two external government projects SADU, MAHD under the Ministry of Sports as (HR outsourcing) Visa and embassy process overseas recruitment and staffing, Employee services, Operations, Onboarding, Offboarding.
• Managed contracts, on-off boarding, and screening to facilitate smooth employment or termnaite processes.
• Maintained comprehensive working knowledge of HR policies and legislation, establishing faultless compliance standards.

• Managing all HR procedures, monitoring the company's daily operations
• Responsible for all Government Portals (Gosi, Muqeem, HRSD, Qiwa, Muddad, Taqat, MOFA).
• Screening all CVs and interviews for job positions, and sharing shortlisted resumes with

detailed feedback to the managers

• Travel and Vacations Management
• Manged On- Off boarding prosses.

• Assisted HR managers with candidate selection processes, from shortlisting CVs to selecting successful candidates.
• Oversaw onboarding and new starter process.
• Conducted regular staff assessments and review processes to determine extra training required for more efficient operations.
• Used different recruiting methods to generate interest, including social media, CV databases, and online community research.
• Maintained data cleanse changes within HR system.
• Produced employment contracts, amendments, letters and managed internal employee files.
• Kept all employee files safe, secure and confidential on our ERP System and within secure filing cabinets, keeping in line with data protection laws.

• Creating policies and procedures for the department to consider it a new department.
• Assist in selecting team members
• Explored and created new ways to resolve problems with processes, or team members to improve overall efficiency.
• Trained and mentored employees to maximize team performance.
• Customized patient experiences to build loyalty and achieve high patient satisfaction levels.
• Supervised work of contracted employees to deliver work on schedule.
• Built and maintained courteous and effective working relationships with Team and Colleagues and Executive management.
• Planned and executed new strategies to organize workflow

• Designed, planned, created, implemented, and monitored all aspects of the project.
• Consulted with clients to better understand their needs, goals requirements and determine the best course of action.
• Maintained project-level risk and issue logs, monitoring, controlling, and escalating items to the team for resolution.
• Created and maintained comprehensive project documentation plans and reports for progress tracking and to inform strategic decision-making.
• Handled communication received through team's mailbox, website and other digital channels, responding appropriately to keep communication lines open with team members.
• Evaluated project risks and problems and provided recommendations for mitigation.
• Scheduled and facilitated face-to-face and online stakeholders' meetings to allow collaboration between project team and client teams.
• Assigned project tasks to team members and checked in regularly for status update to deliver on scope and timelines.

• Addressed and resolved issues promptly using the SEHA platform.
• Conducted training sessions with customers to demonstrate software updates, new systems, and hardware.
• Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely.
• Provided clear and concise step-by-step technical support to guide clients.
• Used remote access to navigate and link to customer computers.
• Used support tickets to track and speed up incidents.
• Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
• Logged and completed reports to submit technical details to management.

• Assisted in onboarding new recruits, overseeing safety training, and adhering to company best practices and policies.
• Provided ongoing support and assistance to employees with concerns, including complaints, company queries, operation changes and other HR matters as required.
• Assisted HR managers with candidate selection processes, from shortlisting CVs to selecting successful candidates.
• Oversaw onboarding and new starter process.
• Coordinated and scheduled meetings, interviews, HR events on behalf of HR manager.