Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sara Aljehany

Jeddah

Summary

Dynamic Branch Manager at Stars Smile with a proven track record in client relationship management and staff training. Expert in enhancing operational efficiency and fostering team collaboration, resulting in improved service delivery. Adept at conflict resolution and business development, driving branch loyalty and client satisfaction through effective communication and quality control measures.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Branch Manager

Stars Smile
Jeddah, Saudi Arabia
05.2024 - Current
  • Managed daily branch operations and ensured compliance with company policies.
  • Trained staff on customer service standards and effective communication techniques.
  • Assisted in developing marketing materials to promote branch services and products.
  • Coordinated team meetings to discuss branch performance and address concerns.
  • Maintained reports on branch activities, including sales, inventory, and staffing needs.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Managed staff scheduling, hiring and training processes.

Branch Supervisor

Doctor Diaa Medical Center
Jeddah, Saudi Arabia
02.2023 - 05.2024
  • Supervised daily operations of medical center ensuring smooth workflow.
  • Trained and mentored staff on patient care and service standards.
  • Coordinated patient scheduling and managed appointment systems effectively.
  • Implemented quality control measures to maintain service excellence.
  • Resolved patient issues and complaints with professionalism and empathy.

Receptionist

Stars Smile
Jeddah, Saudi Arabia
07.2021 - 02.2023
  • Scheduled appointments and maintained accurate patient records efficiently.
  • Coordinated communication between medical staff and patients effectively.
  • Assisted with billing inquiries, providing clear information to patients.
  • Updated and recorded customer or client information to maintain accounts.

Education

Bachelor of Science - Geographic Information Systems

University of Jeddah
Saudi Arabia, Jeddah
02-2019

Skills

  • Client relationship management
  • Staff training
  • Team leadership
  • Conflict resolution
  • Quality control
  • Communication skills
  • Problem solving
  • Business development

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Certification

  • Intensive English Course – NSMA Institute
    Completed an 8-month program focused on speaking, writing, and professional communication.
  • Mastering Leadership & Strategy – Rama Medical Group
    Completed a focused training on leadership principles, strategic thinking, and effective decision-making within healthcare and business environments.

Timeline

Branch Manager

Stars Smile
05.2024 - Current

Branch Supervisor

Doctor Diaa Medical Center
02.2023 - 05.2024

Receptionist

Stars Smile
07.2021 - 02.2023

Bachelor of Science - Geographic Information Systems

University of Jeddah

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Sara Aljehany