Sara Alkathiri
Customer Service Representative
Al-Riyadh
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Basamh trading co.
Jeddah
07.2016 - 05.2020
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Bachelor Management And Economy - Administrative Sciences
King Abdulaziz University
Jeddah 03.2013 - 11.2015
Skills
-Service standard compliance
-Professional telephone demeanor
-Complaint resolution
-Sales expertise
-Emotional intelligence
-Patience
Timeline
Customer Service Representative
Basamh trading co.
07.2016 - 05.2020
Bachelor Management And Economy - Administrative Sciences
King Abdulaziz University
03.2013 - 11.2015