SARA ALRUWAIS
Riyadh,Saudi Arabia
Summary
Licensed pharmacist with a strong background in strategic solutions management. Highly detail-oriented with strong interpersonal communication skills and a continuous learning mindset. Experienced in identifying improvement opportunities, streamlining processes, and supporting cross-functional initiatives. Seeking a senior role to contribute to organizational growth, and strategic development.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Strategic Solutions Management Specialist
Business Solutions - NUPCO
Riyadh
2025.01 - 2025.08
- Collaborate with senior leadership to develop long-term strategic goals
- Identify and evaluate business opportunities
- Translate strategic objectives into actionable solutions and operational initiatives
- Lead and support cross-functional project teams to implement solutions
- Define project scope, objectives, KPIs, and success criteria
- Coordinate with internal and external stakeholders to ensure alignment and resource availability
- Propose and implement process improvements
- Monitor performance and outcomes of implemented changes to ensure benefits realization
- Develop communication, training, and stakeholder engagement plans
- Prepare regular reports and presentations for senior leadership
Strategic Solutions Management Senior Officer
Business Solutions - NUPCO
Riyadh
2024.01 - 2024.12
- Improving customer satisfaction by seeking feedback, analyzing trends, and implementing innovative strategies to enhance the customer experience.
- Establishing key performance indicators (KPIs) and metrics to measure the performance and effectiveness of service operations.
- Building standard operation procedures to maintain high standards of service delivery and customer satisfaction.
- Defining and managing SLAs with internal and external stakeholders to ensure service quality, reliability, and compliance.
- Conducting root cause analysis and implementing corrective actions to enhance service operations.
- Collaborate with cross-functional teams, including sales, marketing, IT, and finance, to ensure alignment and synergy in service delivery.
- Verifying and validating invoice documents from vendors for accuracy, completeness, and compliance with contractual agreements
- Maintaining accurate documentation and records of contract negotiations, agreements, and amendments, ensuring transparency and accountability
- Collecting feedback from stakeholders post-contract signing, evaluating their satisfaction levels and identifying areas for improvement or further support
- Designing and developing customized dashboards and reports tailored to the specific needs.
Strategic Solutions Management Officer
Business Solutions - NUPCO
Riyadh
2021.11 - 2023.12
- Order management and transportation system.
- Dashboards & Reporting.
- Onboarding healthcare entities.
- Operations management
Trainee
Business Solutions - NUPCO
Riyadh
2021.06 - 2021.11
Hospital Pharmacist
Specialized Medical Center
Riyadh
2021.03 - 2021.06
Internship
King Khaled University Hospital
Riyadh
2019.06 - 2020.05
Education
Bachelor's degree - Doctor of pharmacy (PharmD)
King Saud University
/2014 - /2020
Skills
- Bilingual: English & Arabic
- Microsoft Office Applications
- Research skills
- Time management
Certification
- Basic life support, American heart association
- Pharmacist, Saudi Commission for Health Specialties
- Six sigma – Yellow belt, Meirc Training & Consulting
- Power BI, Glomacs
Timeline
Strategic Solutions Management Specialist
Business Solutions - NUPCO
2025.01 - 2025.08
Strategic Solutions Management Senior Officer
Business Solutions - NUPCO
2024.01 - 2024.12
Strategic Solutions Management Officer
Business Solutions - NUPCO
2021.11 - 2023.12
Trainee
Business Solutions - NUPCO
2021.06 - 2021.11
Hospital Pharmacist
Specialized Medical Center
2021.03 - 2021.06
Internship
King Khaled University Hospital
2019.06 - 2020.05
Bachelor's degree - Doctor of pharmacy (PharmD)
King Saud University
/2014 - /2020