Sara Alturki

-Translating real-world telecom equipment Data migration and data
conversion into GIS inventory-based application using the
Ericsson/Telcordia Network Engineer Model Builder Application.

-Power BI Dashboard Developer : I was responsible for designing, developing, and maintaining Power BI Dashboards to help our organization make data-driven decisions.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Trained and mentored new sales representatives.
• Developed and delivered engaging sales presentations to convey product benefits.
• Retained excellent client satisfaction ratings through outstanding service delivery.

• Improved customer service by projecting friendly and knowledgeable attitude.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Trained and mentored new employees.

• Used scripted conversation prompts to convey current account information and obtain payments.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Achieved performance goals on consistent basis.

• Compiled, organized and wrote help files to support end-users.
• Researched, wrote, edited and proofread complex [Type] technical data.