SARA ALYOUSEF
Summary
Dedicated professional with expertise in Urbanise system, staff management, and service-oriented roles. Proven track record in customer service and support, ensuring high levels of client satisfaction. Adept at delivery service operations, consistently meeting deadlines and exceeding expectations. Committed to leveraging skills to drive organisational success and enhance service quality.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
General Cleaning Supervisor
Al Yamama Company
, KSA
12.2021 - 05.2025
- Company Overview: Client: Saudi Aramco (KACWC Project)
- Supervised contractors to ensure delivery of scheduled and reactive services per SLA terms
- Conducted regular audits (daily, weekly, monthly) for soft services contractors
- Evaluated monthly performance according to KPIs and SLAs
- Ensured regulatory compliance and optimized operational efficiency
- Investigated customer complaints and provided corrective action reports
- Managed internal and external teams following company policies
- Client: Saudi Aramco (KACWC Project)
Janitorial Team Leader
Khidmah Company
01.2018 - 12.2021
- Company Overview: Client: Saudi Aramco (KACWC Project)
- Assigned and inspected work duties for team members
- Trained female inspectors and ensured adherence to safety procedures
- Reported safety concerns and followed up with supervisors
- Ensured correct usage of equipment according to manufacturer’s guidelines
- Client: Saudi Aramco (KACWC Project)
Education
Diploma in English Language -
Imam Abdulrahman Bin Faisal University
Diploma in Accounting - undefined
Academy of Learning
Bachelor’s - Special Education
King Faisal University
Skills
- Urbanise system
- Staff Management
- Service-oriented
- Customer service and support
- Delivery service
Certification
- Internal Auditing Professional Skills
- BICS Trainer License – General Cleaning Standards
- Hospitality Experience Program – Ministry of Tourism
- Internal Audit Awareness Training
Languages
English
Beginner
Timeline
General Cleaning Supervisor
Al Yamama Company
12.2021 - 05.2025
Janitorial Team Leader
Khidmah Company
01.2018 - 12.2021
Diploma in Accounting - undefined
Academy of Learning
Bachelor’s - Special Education
King Faisal University
Diploma in English Language -
Imam Abdulrahman Bin Faisal University
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