Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Alzahrani

Riyadh

Summary

Dedicated Airport Lounge Operations Officer skilled in delivering exceptional customer experiences and coordinating high-profile events. Manages stakeholder communications to uphold service delivery standards and enhance guest satisfaction. Implements process optimisations that align operational practices with organisational goals.

Overview

1
1
Certification
13
13
years of professional experience

Work History

Airport Lounge Operations Officer

CATRION Catering
Riyadh, Riyadh
09.2018 - 12.2025

Managed Airport lounge operations and premium hospitality services across multiple locations, ensuring service excellence and operational efficiency.

Coordinated VIP services, special events, and customer experience programs while maintaining high standards of service delivery.

Managed stakeholder communications and collaborated with airlines, service providers, and business partners to ensure consistent service quality.

Contributed to process optimisation, compliance monitoring, and continuous improvement initiatives that strengthened operational performance across airport lounge operations.

Supported strategic projects, operational improvements, and service enhancement initiatives aligned with organizational objectives.

Coordinated cross-functional initiatives and business activities with internal departments, executive management, and external stakeholders to enhance operational alignment.

Led administrative and operational coordination for executive offices and airport lounge divisions, ensuring smooth workflow execution.

Prepared business reports, performance tracking dashboards, and operational analyses to support decision-making processes.

Supported project implementation, resource coordination, and business planning activities to achieve operational and strategic goals.

Medical Office Coordinator

King Fahad Medical City - KFMC
Riyadh
01.2017 - 08.2018

Ensured accuracy and confidentiality of records in high-compliance environment.

Improved administrative workflow efficiency by 25% through better coordination and document management.

Enhanced interdepartmental communication to minimise delays in internal processes.

Administrative Assistant

TOHAMA
Riyadh
01.2013 - 12.2016

Coordinated meetings, schedules, and business correspondence, ensuring seamless daily operations and effective time management.

Delivered administrative support to management and operational teams, enhancing workflow and team effectiveness.

Liaised with internal departments and external stakeholders to streamline communication and improve workflow efficiency.

Liaised with internal departments and external stakeholders to facilitate effective communication and workflow.

Supported process improvements and administrative initiatives to enhance efficiency and productivity.

Assisted in organizing events, projects, and corporate activities while ensuring timely execution.

Education

Bachelor’s Degree in Healthcare and Hospital Management

King AbdulAziz University
Jeddah

Skills

  • VIP services management
  • Customer experience
  • Operational efficiency
  • Process optimization
  • Logistics management
  • Supply chain management
  • Business reporting
  • KPI development
  • Strategic planning
  • Project leadership
  • Stakeholder management

Certification

Supply Chain Management Fundamentals-SCMF

Blue Ocean Management Training
Strategic Operations Management- SOM

Blue Ocean Management Training
5S for Operational Excellence- 5SOE

Blue Ocean Management Training
Foundations of Operations Planning- FOOP

Blue Ocean Management Training
Foundations of Managing Operations- FOMO

Blue Ocean Management Training
Foundations of Manufacturing Management- FOMM

Blue Ocean Management Training
Foundations of Distribution & Logistics- FODL

Blue Ocean Management Training
Introduction to Supply Chain Principlesa- ISCP

Blue Ocean Management Training
Risk Management for Projects- RMOP

Blue Ocean Management Training
Cost, Budget & Procurement Management- CBPM

Blue Ocean Management Training
Lean Six Sigma Green Belt-ACI- CLSSGB

Blue Ocean Management Training
Certified International Supply Chain Professional- CISCP

Blue Ocean Management Training
Certified International Supply Chain Manager- CISCM

Blue Ocean Management Training
Project Management Professional- PMP

Blue Ocean Management Training

Total Quality Management (TQM) Diploma

King Saud University

Diploma in Computer Applications

Al Imam Muhammad Ibn Saud Islamic University

Timeline

Airport Lounge Operations Officer

CATRION Catering
09.2018 - 12.2025

Medical Office Coordinator

King Fahad Medical City - KFMC
01.2017 - 08.2018

Administrative Assistant

TOHAMA
01.2013 - 12.2016

Bachelor’s Degree in Healthcare and Hospital Management

King AbdulAziz University
Sara Alzahrani