Sara Bennie

• I gained valuable school-based work experience at Matthew Flinders Home Inc., where I spent time with the elderly residents, assisting them with daily activities, engaging in conversations, and providing companionship.

- Greeted customers, helped locate merchandise, and suggested suitable options.

- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Responsibilities

Handling phone inquires

- Answering incoming calls promptly and professionally.

- Directing calls to the appropriate department or individual.

- Providing accurate information to callers or resolving their queries.

- Taking messages when necessary and ensuring they are delivered to the relevant person.

- Maintaining a polite and helpful attitude at all times.

- Managing multiple calls and prioritizing urgent inquiries.

- Recording relevant information from calls for follow-up or documentation.

- Ensuring a smooth flow of communication between callers and the organization.

Stock Ordering

- Ordering supplies and materials based on usage trends and upcoming needs.

- Maintaining accurate records of stock orders, deliveries, and invoices.

- Checking received stock for quality and accuracy against orders.

Rostering / Shift Management

- Creating and maintaining staff rosters to ensure adequate coverage for all shifts.

- Adjusting schedules based on staff availability, leave requests, and emergency cover.

- Communicating shift changes and updates to staff in a timely manner.

- Ensuring clients receive the correct services and are assigned workers who meet their specific preferences and needs.

Preparing / Checking Payroll

- Processing payroll for timely payment.

- Correcting any errors or discrepancies in the data.

- Responding to staff payroll queries.

Reviewing end-of-month statements and invoices

- Coordinating with finance team.

- Reviewing discrepancies

Meeting Minutes

- Capturing and documenting detailed notes during meetings, including key discussions, decisions, and action items.

Data Entry

- Inputting data into computer systems or databases.

- Ensuring accuracy and completeness of entered information.

- Updating and maintaining records.

- Handling confidential or sensitive information with care.