SARA HANIEH
Jeddah,Saudi Arabia
Summary
Results-driven Sales Support, Administration, and Supply Chain professional with extensive experience managing end-to-end business operations within the automotive industry. Proven expertise in sales support, vehicle ordering, inventory management, vehicle invoicing, executive reporting, and cross-functional operations, ensuring seamless business processes and operational excellence. Highly proficient in SAP ERP and AutoLine system, with advanced experience managing the complete vehicle lifecycle from factory order placement through shipment, inventory control, foreign cost allocation, and final invoicing. Recognized for delivering accurate business insights, leading teams, optimizing operational efficiency, and providing strategic support to senior management through data-driven reporting and effective collaboration across Sales, Finance, Operations, and Supply Chain.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Sales Support & Administration Manager
ALTAWKILAT -Hongqi & Maserati
Jeddah
2021.01 - Current
- Managed end-to-end Administration, Sales Support, and Supply Chain functions, ensuring efficient business operations, streamlined processes, and seamless workflow across all departments.
- Managed, trained, and supervised the Administration and Sales Support team by assigning responsibilities, reviewing completed work, monitoring performance, ensuring accuracy, and maintaining compliance with company policies and operational standards.
- Provided primary operational support to Sales Management and cross-functional departments by resolving system-related issues, providing operational guidance, supporting business processes, and ensuring the smooth execution of daily operations.
- Managed daily business operations by ensuring effective collaboration and seamless communication between Sales, Finance, Supply Chain, Operations, Service, and other internal departments.
- Managed all vehicle-related transactions and master data including vehicle creation, model variants, factory orders, shipment updates, foreign cost allocation, inventory transactions, invoicing, and maintaining data accuracy throughout the entire vehicle lifecycle.
- Managed the complete vehicle lifecycle from factory order placement to final vehicle invoicing, including factory order processing, shipment tracking, import documentation, foreign cost allocation, shipment processing, system updates, inventory management, and coordination with all relevant departments to ensure timely vehicle availability and operational accuracy.
- Managed the complete vehicle invoicing process by reviewing sales documentation, ensuring compliance with company policies and local regulations, and processing vehicle invoices accurately.
- Managed inventory availability and stock movement to support sales demand, optimize inventory levels, and improve operational efficiency.
- Oversaw vehicle inventory planning, stock control, allocation, and vehicle availability to ensure optimal inventory levels and support business and sales objectives.
- Prepared, analyzed, and delivered executive reports, including sales reports, inventory reports, stock aging reports, financial reports, and operational reports for management.
- Demonstrated advanced expertise in SAP ERP,and AutoLine, providing system support, troubleshooting, user guidance, and training to team members to ensure efficient system utilization and data accuracy.
- Worked closely with manufacturers, executive management, and internal departments to ensure the efficient execution of vehicle supply, inventory management, sales support, invoicing, and overall business operations.
Sales Administration
ALTAWKILAT- Dongfeng & Hongqi
Jeddah
2021.01 - 2022.03
- Managed customer communications and inquiries to deliver high-level service and ensure satisfaction.
- Processed orders, updated CRM and internal systems, and tracked vehicle availability to enhance sales operations.
- Coordinated cross-departmental efforts to streamline order-to-delivery processes, enhancing operational efficiency.
- Coordinated with logistics, supply chain, and finance teams to ensure timely delivery and accurate documentation.
- Assisted in preparing sales reports, KPIs, and management updates for leadership review.
- Maintained accurate records, contracts, and operational files to support compliance and audit requirements.
Call Center Supervisor
British Council
Jeddah
2012.12 - 2020.03
- Supervised call center team, focusing on performance and quality to improve customer satisfaction.
- Handled complex inquiries and escalations, coordinating effectively across departments to resolve issues.
- Trained and mentored team members, promoting professional development and service excellence.
- Acted as liaison between departments and clients, maintaining strong relationships.
- Managed corporate operations and client services in a multicultural environment, ensuring compliance with global standards and enhancing service delivery.
- Maintained documentation, reporting, and operational records in compliance with policies.
- Coordinated corporate and educational events, workshops, and international exams.
Education
Bachelor of Business Administration -
Al-Quds University
Jeddah, Saudi Arabia2013-01
Skills
- Data management and integrity
- Inventory and sales support
- Reporting and analysis
- Operational efficiency and management
- Cross-departmental collaboration
- Training and development
- Executive support and reporting
- Leadership skills
- Detail-oriented problem solving
- Microsoft Office proficiency
- SAP ERP & AutoLine Proficiency
Languages
Arabic
Proficient
C2
English
Proficient
C2
References
- Mr. Jason Blane
Director & General Manager – Ford
Mohamed Yousuf Naghi Motors
Email: jasonblane@sky.com
- Mr. Fayez Al Shehri
Retail Sales Manager – Hongqi & Maserati
Email: falshehri@altawkilat.com
Mobile: 0555578868
Timeline
Sales Support & Administration Manager
ALTAWKILAT -Hongqi & Maserati
2021.01 - Current
Sales Administration
ALTAWKILAT- Dongfeng & Hongqi
2021.01 - 2022.03
Call Center Supervisor
British Council
2012.12 - 2020.03
Bachelor of Business Administration -
Al-Quds University