Sara Hisham
Al Hufuf,04
Summary
I applied my Google IT Support Professional skills to provide technical assistance and troubleshooting for various IT issues. I have gained hands-on experience in setting up, configuring and maintaining PCs and printers, and assisting customers with efficiency and empathy.
Overview
4
4
years of professional experience
Work History
IT Technical Support Intern
Almoosa Specialist Hospital
09.2023 - 04.2024
Experienced in the following:
- Unboxing new devices, setting them up and confguring them.
- Making the PC enter the hospital's domain and installed the required applications.
- Format the computer.
- Basic troubleshooting for applications and hardware devices.
- Good Customer service and solving technical issues making a customer happy and satisfed.
- Managing service desk tickets.
- Experienced with HP laserjet and RICOH printers.
IT Intern
Almoosa Specialist Hospital
12.2022 - 08.2023
Experienced in:
- Front end web development
- Oracle HCM essentials
- UX/UI design
- Mobile app/Web portal testing
- web design
- microsoft PowerBI
- Microsoft Outlook.
IT Intern
Almoosa Specialist Hospital
01.2022 - 08.2022
Edited webpages using HTML5 to make different doctor‑patient form format.
Summer Internship
Almoosa Specialist Hospital
06.2020 - 07.2020
I troubleshooted PCs and created SharePoint login page.
Education
Certificate - Google IT Support Professional Certificate
Coursera
Online03.2024
Bachelor of Science - Computer And Communication Engineering
Ahlia University
Bahrain12.2021
Skills
- Remote Support
- Help Desk Experience
- Software Installation
- IT Documentation
- Application support
- Printer Support
- Software Updates
- Ticket management
- Customer Service
- Problem Solving
- Troubleshooting
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
IT Technical Support Intern
Almoosa Specialist Hospital
09.2023 - 04.2024
IT Intern
Almoosa Specialist Hospital
12.2022 - 08.2023
IT Intern
Almoosa Specialist Hospital
01.2022 - 08.2022
Summer Internship
Almoosa Specialist Hospital
06.2020 - 07.2020
Certificate - Google IT Support Professional Certificate
Coursera
Bachelor of Science - Computer And Communication Engineering
Ahlia University
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