Sara KEADY
Fanar,Lebanon
Summary
Detail-oriented professional with strong proficiency in MS Office and customer service. Expertise in recruitment strategy and crisis response, enhancing talent management systems. Skilled in employee relations and internal communication, driving employee motivation. Committed to improving workplace efficiency through effective organizational and prioritization skills.
Experienced HR and Administrative Officer with knack for streamlining operations and enhancing team productivity. Managed recruitment processes and improved onboarding procedures, resulting in higher employee retention rates. Strengths in conflict resolution and policy implementation, contributing to harmonious and efficient workplace.
Overview
10
10
years of professional experience
Work history
HR and administrative officer
Lebanese Army
Beirut
05.2018 - 06.2025
- Company Overview: Ministry Of Defense
- Ministry Of Defense
- Boosted employee satisfaction by implementing effective HR policies.
- Handled employee grievances with empathy and fairness.
- Implemented health and safety regulations for employee wellbeing.
- Enhanced productivity with comprehensive administrative support.
- Prepared regular reports to track HR metrics.
- Responded promptly to all staff queries, ensured satisfaction at all levels of the organization.
- Mediated labor disputes to maintain a harmonious workplace atmosphere.
- Organised staff training sessions, improved team skills.
- Assisted in performance evaluations to promote growth and development.
- Arranged travel logistics for smooth business trips.
- Maintained accurate personnel records for easy reference.
- Managed office supplies inventory to prevent shortages.
- Ensured compliance with employment laws by thorough documentation.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Updated records with employee status, personal information and agreement term changes.
- Communicated interview outcomes with internal and external candidates.
- Produced accurate, reliable reports for management monitoring of personnel activity.
- Kept physical and electronic personnel files regularly updated for accurate records.
Administrative assistant
Soft Services
beirut, Lebanon
06.2015 - 09.2015
- Support Customers by providing helpful information, answering questions, and responding to complaints
- Answering phone calls and emails
- Translation of visas and official papers
- Coordination with travel agencies
- Prepare insurance papers and maids' official papers to be sent to the Ministry of Work
- Organize and schedule appointments and meetings
- Produce and distribute correspondence memos, letters, faxes, and forms
- Develop and maintain a filing system
- Order office supplies
- Prepare and monitor invoices
- Organised client meetings, prepared agendas and took detailed minutes.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Interacted professionally with clients providing excellent service at all times.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Improved customer satisfaction through prompt response to email and phone queries.
- Facilitated internal communication.
- Contributed to team effort by accomplishing related results as needed.
Education
Bachelor - Psychology
Lebanese University
09.2020 -
LEBANESE BACCALAUREA ΙΙ - SOCIOLOGY AND ECONOMICS
Lycée Officiel Des Filles
01.
Skills
- MS Office (Word, Outlook, Excel)
- Customer Service
- Time Management
- Recruitment strategy
- Crisis response capability
- Talent management system understanding
- Employee Relations
- Internal communication
- Employee motivation
- Travel arrangements
- Multi-tasking
- Prioritization
- Organizational Skills
- Planning Skills
- Motivational Skills
- Logical Skills
- Communication Skills
- Interpersonal Abilities
Languages
Arabic
Native
English
Fluent
French
Fluent
Personal Information
Date of birth: 09/30/97
Timeline
Bachelor - Psychology
Lebanese University
09.2020 -
HR and administrative officer
Lebanese Army
05.2018 - 06.2025
Administrative assistant
Soft Services
06.2015 - 09.2015
LEBANESE BACCALAUREA ΙΙ - SOCIOLOGY AND ECONOMICS
Lycée Officiel Des Filles
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