Sara Mubarak
Digital- GRC- Quality
Summary
A seasoned Governance, Risk, and Compliance (GRC) Sr.Manager with over 14 years of experience in leading Digital Quality management, and compliance programs across the organization. Demonstrates exceptional expertise in developing and implementing robust GRC frameworks that align with organizational objectives and regulatory requirements. Adept at leading cross-functional teams, driving continuous improvement, and delivering results in complex, dynamic environments.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Compliance & Performance Senior Manager
Royal Commission for Alula
12.2018 - Current
- Key member at develop the strategic plan for the Digital department including objectives, initiatives and budgets.
- Ensure that performance indicators are achieved.
- Ensure Comply with all internal and external regulations related to the Digital and Analytics Sector.
- Managing a team to work on Qiyas to ensure meet the digital transformation maturity level comparable with the other government entities.
- Bring to the organization the international Certificates to the organization ( ISO, EFQM,…ETC).
- Build and manage the IT Quality team, which includes Quality Assurance, Change, test, release and configuration management, Service level agreement, IT Services training and marketing.
- Build and create the policies, procedures and processes for the whole IT department with guarantee implementation and automation.
- Bring and publish the best and efficient IT Quality and Services employees to the organization.
IT Quality Manager
Saudi British Bank
03.2013 - 12.2018
- Build and manage the IT Quality team, which includes Quality Assurance, Change, test, release and configuration management, Service level agreement.
- Conduct and chair the CAB meeting.
- Implementing methods to inspect, test and evaluate products and production equipment
- Ensuring that all services adhere to quality standards
- Working according to deadlines for the delivery of products
- Tracking Services delivery through the the entire process to guarantee that each part of the process is corrects.
IT Support Specialist
Saudi Hollandi Bank
01.2012 - 03.2013
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
- Recommend and apply solutions, including on-site repair for remote users.
- Maintained and update IT Help desk policy and procedure.
Operation coordinator
Saudi Hollandi Bank
05.2011 - 01.2012
- Automate and systematic loan documentation.
- Maintaining effective communications with customers throughout the loan process.
- Adhering to all relevant policies and procedures.
Computer Teacher
The Capital Institute
11.2010 - 5 2011
Education
Bachelor of Computer Science -
King Saud University
01.2006 - 04.2010
Skills
DECISION MAKER
Performance Improvement
Effective leader
Staff Motivation
Problem-Solving
Languages
Arabic
Native language
English
Advanced
C1
Certification
Leading Digital Business Transformation Program
Timeline
Leading Digital Business Transformation Program
10-2023
Certified Digital Business Technology Professional
09-2023
ITIL
12-2022
Best Practices in Quality Control and Assurance
12-2021
IT Business Management
09-2019
Compliance & Performance Senior Manager
Royal Commission for Alula
12.2018 - Current
Six Sigma Green Belt
11-2016
IT Quality Manager
Saudi British Bank
03.2013 - 12.2018
IT Support Specialist
Saudi Hollandi Bank
01.2012 - 03.2013
Operation coordinator
Saudi Hollandi Bank
05.2011 - 01.2012
Computer Teacher
The Capital Institute
11.2010 - 5 2011
Bachelor of Computer Science -
King Saud University
01.2006 - 04.2010
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