Hi, I’m
Sara Ali Alghamdi
Jeddah,Saudi Arabia
Summary
Flexible customer service team member focused on resolving customer concerns and enquiries.
Skilled at accurately documenting requests\ calls details, preparing reports and organizing documentation.
Overview
5
years of professional experience
Work history
flyadealJeddah, Saudi Arabia
Customer Experience Officer
07.2021 - Current
Job overview
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Registered and updated accurate customer information on database.
- Transferred customer requests to respective department or personnel to address specific issues.
flyadealJeddah, Saudi Arabia
Customer Experience Agent
01.2021 - 06.2021
Job overview
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
Renfe OperadoraRabigh
Customer Service Representative
01.2018 - 01.2020
Job overview
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
King Abdul-Aziz UniversityJeddah, Saudi Arabia
Bachelor's degree from English Literature
2018
Skills
- Efficiency and Accuracy in Job Demands
- Active learning
- Time management
- Computer & Microsoft Office
- Data entry
- 46 wpm typing speed
- Attention to details
Languages
English
Advanced
Arabic
Native
Timeline
Customer Experience Officer
flyadeal
07.2021 - Current
Customer Experience Agent
flyadeal
01.2021 - 06.2021
Customer Service Representative
Renfe Operadora
01.2018 - 01.2020
King Abdul-Aziz University
Bachelor's degree from English Literature