Hi, I’m
SARA GADIM ABDALLAH NORAIN
Saudi Arabia
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
8
years of professional experience
6
years of post-secondary education
Work history
Ayouda Awlad Company for Multiple Activities LtdKhartoum, Sudan
Administrative Assistant
01.2023 - 03.2023
Job overview
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Provided printing, photocopying scanning support to colleagues.
- Prepared, reviewed and submitted team expense reports.
- Received, sorted and distributed incoming mail.
- Assisted managers in compiling and organising materials for meetings.
- Ordered office supplies and researched new deals and suppliers.
- Called maintenance team to perform repairs and inspections on office equipment.
- Kept and maintained accurate filing system for preservation of office information.
- Researched, analysed and summarised data for research.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Drafted documents and reports for management review.
- Documented conferences, meetings and appointments with verbatim reports.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Arranged supplies, documents and spaces for meetings.
- Created expense reports with matching receipts.
- Screened incoming phone calls and relayed detailed messages.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
Tad Total Facilities Management CompanyKhartoum, Sudan
Facilities Engineer
06.2018 - 11.2020
Job overview
- Responsible for managing and maintaining:
- Electrical wiring and equipment - Lighting - HVAC systems - Water supply and plumbing - Follow up maintenance schedules with other companies.
- Also managing cleaning and hospitality.
- Development of hygiene work plans.
- Monthly evaluation of workers and the development of their performance.
- Regulating the consumption of hygiene materials, following up on their demand and providing them continuously.
- Applied mechanical troubleshooting skills to develop effective solutions for quality products.
- Resolved technical issues and provided approval recommendations effectively.
- Completed technical estimates using cost models.
Ebdaa Microfinance BankKhartoum, Sudan
Credit Officer
03.2016 - 05.2018
Job overview
- Oversaw and coordinated application process of loan closings from enquiry to completion.
- Prepared monthly statements and followed up on overdue balances by telephone or field visits
- Analysed customer history and financial reports to assess risk and creditworthiness.
- Recommended credit rating procedures resulting in increased risk analysis accuracy.
- Provided customised credit solutions for families and small business owners, leading to increase in loan portfolios.
- Optimised customer service communication by maintaining accurate applicant records in company CRM.
Zain Communications CompanyKhartoum, Sudan
Call Centre Agent
09.2015 - 03.2016
Job overview
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Attended regular product training to enhance customer advice.
- Improved call metric standards to exceed performance KPI targets.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Increased client retention by building instant rapport and establishing customer trust.
Graduates Training CenterKhartoum, Sudan
Development Coach
05.2015 - 02.2016
Job overview
- Understood individual learning needs to enhance knowledge retention and performance.
- Completed formal progress reviews robustly to keep clear audit trail.
- Provided both verbal and written feedback to enhance quality of learning.
- Agreed action plans with learners, outlining coaching aims and progress targets.
- Kept up-to-date with industry trends to maintain best practices, personal knowledge and ability to support learners.
- Delivered training in classroom environment and on one-to-one basis.
- Designed and implemented training programmes for new starters.
- Enabled learners to understand achievements and how to address future challenges.
- Developed and fostered positive attitude towards learning and studying.
- Implemented learning strategies and supported staff in developing soft skill areas.
- Prepared both verbal and written feedback to managers and employees.
- Liaised with managers and staff to identify additional coaching and training needs.
- Utilised appropriate technology to deliver effective coaching and assess learner journey.
- Developed good rapport quickly with learners and colleagues.
- Demonstrated excellent interpersonal and communication skills with external and internal clients.
- Developed and sustained strong working relationships with learners and colleagues.
- Conducted assessments to build learner ability in achieving identified qualification.
- Wrote and disseminated training handouts.
Education
Sudan University of Science and TechnologyKhartoum / Sudan
Bachelor of Engineering from Electrical Engineering
07.2008 - 11.2014
Skills
- Protecting information
- Training and development
- Transmitting files
- Resolving errors
- Office cleanliness
- Office oversight
- Data entry
- Self-directed
- Answering incoming calls
- Problem resolution
- Attendance records preparation
- Credit checks
- Microsoft Word expertise
- Report analysis
- Staff motivation
- Office equipment maintenance
- File archive administration
- Office management
- Data organization
- Strong problem solver
- Administrative support
- Microsoft Outlook
- Portal and CRM input
- Inventory systems
- Signing out documents
- Report writing
Languages
Arabic
Native
English
Upper intermediate
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Ayouda Awlad Company for Multiple Activities Ltd
01.2023 - 03.2023
Facilities Engineer
Tad Total Facilities Management Company
06.2018 - 11.2020
Credit Officer
Ebdaa Microfinance Bank
03.2016 - 05.2018
Call Centre Agent
Zain Communications Company
09.2015 - 03.2016
Development Coach
Graduates Training Center
05.2015 - 02.2016
Sudan University of Science and Technology
Bachelor of Engineering from Electrical Engineering
07.2008 - 11.2014
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