Work history
Education
Skills
Timeline
Generic

Sarah Al-Dhefian

Riyadh,Saudi Arabia

Work history

Store manager

Java Cafe
Riyadh
  • Conducted inventory and mentored the machinery to keep daily operation undisturbed.
  • Ensured compliance with safety and regulation of the municipality.
  • Created friendly-environment to my team by encouraging open communication and fostering genuine connection and respect. That contributed to decreasing turnover.

Administrative assistant

FitNkids
Riyadh


  • Worked both as a receptionist and in the back office.
  • Handled challenging customers by showing empathy, actively listening, and by going the extra mile to provide the clients what was in their best interest.

Graphic designer

Professional Experts Law Firm


  • Created clear, visually appealing posts on their social media account. The posts summarized and clarified the technical terms in law for the public to keep them informed about important legal topics that they needed to be aware of.

Customer service representative

Majorel (National Water company and McDonald’s)
Riyadh
  • Maintained a positive, empathetic, and professional attitude toward customers at all times.


  • Communicated with customers through various channels.
  • Acknowledged and resolved customer complaints.

Supervisor

Teleperformance
Riyadh
  • Ensured customer satisfaction.
  • Provided guidance to team members.
  • Managed team performance, handling customer complaints.

Trainer

Teleperformance -Tamara-
Riyadh
  • Worked with new hires to train them on the company's customer service procedures and policies.
  • Conducted engaging training sessions, both virtually and in-person, to promote effective customer service skills.

Education

Diploma - English language

.

Certificate in Information Technology (CIT) -

.

Skills

  • Fluent in English language and Arabic
  • French language (Beginner)
  • Advanced skills in Microsoft Excel
  • Proficient in Illustrator and Photoshop

Timeline

Store manager

Java Cafe

Administrative assistant

FitNkids

Graphic designer

Professional Experts Law Firm

Customer service representative

Majorel (National Water company and McDonald’s)

Supervisor

Teleperformance

Trainer

Teleperformance -Tamara-

Diploma - English language

.

Certificate in Information Technology (CIT) -

.

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Sarah Al-Dhefian