Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SARAH AL- SAHIL

Riyadh ,Saudi Arabia

Summary

A skilled physiotherapist with almost two years of experience, familiar with Microsoft Office programs (word, PowerPoint, and excel), google drive Google Forms programs, and others.

Hard-working Team Leader with 3 years of experience in the medical claims department. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.

I aim to achieve higher-quality qualifications. Hence, I am seeking the opportunity to grow and upgrade my knowledge in all the skills that allow me to reach the highest level of quality in my work.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Claims Team Leader

Sultan Bin Abdulaziz Humanitarian City
Riyadh, Saudi Arabia
03.2023 - Current
  • Led and directed employees, overseeing activities to enhance productivity and quality.
  • Developed a comprehensive employee development plan and implemented course improvements.
  • Guided the team to improve work quality by designing a new review workflow.
  • Optimized processes to achieve efficiencies and cost savings by establishing a review team.
  • Analyzed workflows and established KPIs to ensure compliance with CCHI regulations and guidelines.
  • Contributed to the development, testing, and guidance of the NPHIES process.
  • Supervised and mentored a team of 20 multidisciplinary members.

Medical Claims Team Leader

AXA
Riyadh, Saudi Arabia
07.2021 - 03.2023
  • Provided leadership and guidance to employees, overseeing activities to boost productivity and efficiency.
  • Conducted performance reviews and delivered personalized feedback to support professional growth.
  • Streamlined processes to enhance efficiency and achieve cost savings.
    Analyzed Key Performance Indicator (KPI) data to identify trends and drive team goal achievement.
  • Led the team to consistently surpass critical KPI targets by up to 70%.
    Supervised and mentored a team of 35 multidisciplinary members.

Medical claims processor Assistant

Axa Cooperative
Riyadh, Saudi Arabia
02.2020 - 07.2021
  • Processed and registered medical claims, consistently meeting targets (200 paper claims and 500 electronic claims).
  • Assessed and provided guidance to colleagues on medical reviews.
  • Reviewed and resolved medical claims from providers, investigating and reporting fraud cases.
  • Reported an average of 20 fraud cases per month to the fraud team.

Physical Therapist

Standout center
, Saudi Arabia
03.2019 - 01.2020
  • Assess and treat patients as well as being involved in the consultation of many treatment plans
  • Deliver an exceptional level of service to each patient by listening to concerns and answering questions
  • Improve the company's documents by establishing new assessment forms and adding reliable assessment tools with a full description of documents in the guidelines
  • Work directly with other different specialty companies to achieve the most improvement for patients
  • Coordinate many educational events for families

Physical Therapist

Standout center
Riyadh, Saudi Arabia
12.2018 - 02.2019
  • Planned and organized (Rare Disease Day) for more than 80 people
  • Presented many educational lectures in the Center and via social media for more than 100 people.
  • Delivered holistic personalized treatment plans for best-possible patient care.

Physical Therapist

King Fahad medical city
Riyadh, Saudi Arabia
11.2018 - 12.2018
  • Delivered holistic personalised treatment plans for best-possible patient care.
  • Worked in multi-disciplinary teams to deliver outstanding care to service users.
  • Maximised rehabilitation potential by building patient knowledge of treatments and conditions.
  • Detailed patient conditions, treatments and progress for reliable medical records.
  • Monitored patient conditions, adapting treatment plans for improved outcomes.

Student Physical Therapist

KING ABDULLAH SPECIALIZED CHILDREN HOSPITAL, NGHA
RIYADH, Saudi Arabia
01.2018 - 07.2018

Second rotation covered (Adult ICU, Hematology, Oncology and Transplant) for 2 months and the Pediatric area (screening and outpatient) for 4 months.

Student Physical Therapist

SECURITY FORCES HOSPITAL
RIYADH, Saudi Arabia
07.2017 - 01.2018

· First rotation involved:

- Orthopedic Outpatient and inpatient for 2 months

- Neurological cases outpatient and inpatient For 2 months

- Medical cases inpatient for 2 months

Student Physical Therapist

DISABLED CHILDREN ASSOCIATION
RIYADH, Saudi Arabia
07.2016 - 08.2016
  • Educational and practical observation of new techniques taught in the center
  • Coordinating and organizing events (play programs)


RCM Operation Supervisor

Sultan Bin Abdulaziz Humanitarian City
Riyadh, Riyadh Region
07.2024 - Current

Education

Master's Degree - Hospital Administration

King Saud University
Riyadh, Saudi Arabia
05.2022

Bachelor of Science - Physical Therapy

King Saud University
Riyadh, Saudi Arabia
05.2017

Skills

  • Revenue Cycle Management Expertise
  • Leadership & Team Management
  • Process Optimization
  • Compliance & Regulatory Knowledge
  • Data Analysis & KPI Management
  • Problem-Solving & Decision Making
  • Communication Skills
  • Training & Development
  • Fraud Detection & Prevention
  • Technology Proficiency
  • Time Management & Multitasking
  • Customer Service & Client Relations
  • Conflict Resolution

Certification

  • Medical coding Certificate (ongoing Study 2024)
  • Charted Insurance Institute Certificate ( ongoing Study 2024 )
  • Nphies Introduction Course by Nphies Academy (ongoing Study 2024
  • Project Management Essentials Introduction Course, 07-08 Feb 2024.
  • Effective Presentation Skills Course, Oct-23
  • High-Performance Management Course, July-2023
  • KPI Management & Data Analysis Course, May 2023
  • Leading at the speed of trust, Dec-2021
  • IFCE certificate, Oct-2020
  • Certificates of organization, Saudi Physical Therapy Association, Nov-2017
  • Certified Orthopedic Manual Therapy, July 2019
  • Intensive Neonatal & Pediatric Osteopathy, July -2019
  • Medical taping course, Feb -2019
  • Assessment & Rehabilitation of Neurology/Spinal Cord Injury, Dec -2018
  • Writing reports and administrative correspondence course, Sep-2018
  • Executive secretarial skills and Office management course, Sep - 2018
  • Administrative communication skills course, Sep -2018
  • Workplace wellness seminar, King Abdullah specialized children hospital, Apr-2018
  • Subleader in motion city project, King Abdullah specialized children hospital, Mar-2018

Timeline

RCM Operation Supervisor

Sultan Bin Abdulaziz Humanitarian City
07.2024 - Current

Medical Claims Team Leader

Sultan Bin Abdulaziz Humanitarian City
03.2023 - Current

Medical Claims Team Leader

AXA
07.2021 - 03.2023

Medical claims processor Assistant

Axa Cooperative
02.2020 - 07.2021

Physical Therapist

Standout center
03.2019 - 01.2020

Physical Therapist

Standout center
12.2018 - 02.2019

Physical Therapist

King Fahad medical city
11.2018 - 12.2018

Student Physical Therapist

KING ABDULLAH SPECIALIZED CHILDREN HOSPITAL, NGHA
01.2018 - 07.2018

Student Physical Therapist

SECURITY FORCES HOSPITAL
07.2017 - 01.2018

Student Physical Therapist

DISABLED CHILDREN ASSOCIATION
07.2016 - 08.2016

Master's Degree - Hospital Administration

King Saud University

Bachelor of Science - Physical Therapy

King Saud University
SARAH AL- SAHIL