Sarah Al Dubaikel

• Lead Back Office teams (Tracing, Customer Relations, Remote Booking) to deliver a seamless customer experience and ensure service excellence.
• Personally manage high-impact customer cases, including escalations to senior leadership, to safeguard customer satisfaction and loyalty.
• Support the Sales team by resolving customer pain points quickly and professionally, helping to retain key accounts and build trust.
• Initiated programs to strengthen team capabilities, promote knowledge sharing, and ensure consistent service quality across all functions.
• Utilize company systems and AI technologies to enhance case management, improve reporting accuracy, and increase response efficiency.
• Coach supervisors, guide staff development, and lead recognition programs to maintain team motivation and performance.

Led a team of front-line agents, ensuring high-quality service and quick resolution of customer inquiries. Developed and implemented a new performance evaluation process that significantly improved team productivity and service consistency. Monitored KPIs, provided coaching and feedback, and supported daily operations to maintain high customer satisfaction and operational efficiency.

• MC Host for Ignite Dhahran event alongside with my colleague Ibrahim Alhajaj, engaging a diverse audience in a high-energy, storytelling-driven program. Represented the spirit of the event by introducing speakers, managing stage flow, and creating a welcoming, interactive environment. The event, sponsored by Aramco’s (Ithra), aimed to inspire and empower youth through real stories, innovation, and community impact.

• Experienced in managing public relations and sponsorships within the events sector. Successfully secured and maintained partnerships with key sponsors, aligning brand objectives with event goals. Led end-to-end planning and execution of events, overseeing creative direction, technical coordination, and logistical management. Skilled in brand building, marketing and communication strategy, budgeting, negotiation, and delivering exceptional customer experiences.

Initiated and led monthly community gatherings under the patronage of the Ministry of Culture, focusing on meaningful dialogue, personal growth, and professional development. Actively served as a speaker and moderator, organizing guest sessions with industry experts and inspiring figures. These gatherings provided a trusted space for sharing insights, empowering attendees, and building a supportive network.

• Led and supported volunteers in coordinating activities and events.
• Collaborated with committee members and external partners.
• Ensured safe, effective delivery of tasks and provided onboarding for new volunteers.

• English teacher kindergarten - Kg 3 / Kg 2

• English teacher kindergarten - kg 3