Sarah Alghandour
Translator
Riyadh,Saudi Arabia
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
Work history
Client service officer
Dr. Abdulaziz Al Ajaji dental polyclinics
Riyadh , Saudi Arabia
2025.01 - 2025.03
- Answered calls from regular and future clients in English and Arabic.
- Booked and organized more than 3 dental clinics.
- Provided answers and solutions for clients' questions and concerns.
- Enhanced clients satisfaction by promptly addressing and resolving queries.
- Maintained comprehensive understanding of clients' needs and expectations.
- Reduced customer wait times by adhering to call target timeframes.
- Updated customers on special offers and promotions for increased revenue.
- Entered, updated and removed customer information to keep accounts current.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
Cooperative Training
Tarjamat Office
Riyadh , Saudi Arabia
2022.09 - 2022.11
- Translated various text types, in English and Arabic.
- Met weekly to discuss and improve translations' level and styles.
- Learned and expanded my knowledge in translation, and the current words and phrases used depending on Political and Cultural climate.
Education
Bachelor of Languages and Translation - Translation
King Saud University
Riyadh 09/2018 - 11/2022
Skills
- Text Translation
- Interpreting
- Microsoft office suite proficiency
- Understanding customer needs
- Complaint resolution
- Clear communication
- Language fluency
- Multitasking efficiency
- Cultural awareness
- Critical-thinking
Languages
Arabic
Native
English
Fluent
Timeline
Client service officer
Dr. Abdulaziz Al Ajaji dental polyclinics
2025.01 - 2025.03
Cooperative Training
Tarjamat Office
2022.09 - 2022.11
Bachelor of Languages and Translation - Translation
King Saud University
09/2018 - 11/2022