Hi, I’m
SARAH ALHAWSAH
Summary
Creative Business Development Executive offering expertise increases company growth through lead generation, customer service and sales and marketing techniques, with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. High-energy Training freelancer skilled at establishing clear training plans and putting together useful support materials to promote personal and professional advancements . Well-versed in operating under tight schedules and with little supervision.
Overview
10
years of professional experience
3
years of post-secondary education
Work history
Azeemi Technologiesremote
Business Development Executive
03.2022 - Current
Job overview
- Developed and implemented value-adding strategies to increase product and service profitability.
- Prospected potential customers within assigned geographic territories.
- Analysed client business goals and processes to harness consultative sales techniques.
- Trained new staff to efficiently manage sales pipeline.
AlRajhi TakafulJeddah, Mecca Region
Senior Sales Support Officer
05.2020 - 02.2021
Job overview
- Set team goals to define performance and productivity.
- Trained and mentored support staff to provide exceptional customer service .
- Coordinated and managed daily work activities of sales staff to ensure high-quality customer service.
- Produced daily, weekly and monthly reports to increase team productivity.
- Utilised sales system to track timeline and resolution of problems.
AlRajhi TakafulJeddah, Mecca Region
Sales Support Officer
03.2020 - 04.2020
Job overview
- Completed and filed insurance documentation with accurate, up-to-date information.
- Resolved basic customer queries and concerns to reduce pressure on sales teams.
- Work with theIT team on system issues that relate to customer service.
- Provided administrative support to sales teams by fielding customer queries and documenting orders.
FAD InternationalJeddah, Mecca Region
Training Specialist
12.2017 - 11.2019
Job overview
- Designed process improvement training programme
- Maximised engagement, collaborating with subject matter experts to ensure optimal content quality.
- Evaluated and updated existing training content and material.
- Improved product knowledge, arranging and conducting frequent live product training sessions through different LMSs, e.g. ZOOM -Microsoft Teams and Talent LMS.
- Optimised skill strategy, liaising with managers to accurately identify and address training and development needs.
- Managed and coordinated entry-level to leadership training events around the year, with positive attendee feedback.
- Ensured training quality standards, editing video and audio content in Vyond to achieve meticulous results.
- Identified skills and knowledge gaps, tailoring workshops appropriately.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Developed engaging and entertaining presentations, maintaining employee attention and improving theimpact of training.
- Prepared training materials and supplemental aids to support employee comprehension.
- Managed internship programs in cooperation with several universities and colleges.
- Provided coaching sessions to enhance employees' work-life balance
Kamal Osman JamjoomJeddah, Mecca Region
L&D Trainer
01.2014 - 10.2017
Job overview
- Recorded data, completed relevant paperwork, and reviewed targets.
- Analysed training needs to determine learning styles and skills shortages.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Identified skills and knowledge gaps, tailoring workshops appropriately.
- Conducted assessment centers that varied
- Monitored employee progress, offering feedback to management on additional training requirements.
- Managed assessment centers in promoting stores and area managers.
- trained 170 employees in different areas .
- provided coaching and mentorship to employees both professional and personal.
Alsaadi Educaional Servicesremote, Saudi Arabia
Marketing Consultant
05.2013 - 08.2013
Job overview
- Optimised brand storytelling, supporting development of high-quality marketing content and collateral.
- Used research techniques to accurately determine customer needs and preferences.
- Collaborated with team to align and leverage tools and technologies.
- Liaised with management teams in developing marketing strategies and plans.
Education
Taibah UniversityMedina, Medina Region
Bachelor of Education from Family Education
01.2003 - 03.2006
Skills
- Mentoring and coaching
- Effective negotiator
- Relationship building
- Prospect targeting
- Operations coordination
- Marketing strategy
- Conflict resolution
- Key Performance Indicator monitoring
- Excellent listening skills
- Research
- Client relations
- Budget development
- Business development and planning
- Customer satisfaction
- Corporate budgeting
- Product knowledge
- Critical and creative thinking
- Sales strategies
- Induction programmes
- Appraisal schemes
- Skills gap analysis
- Learning management systems (LMS) proficiency
- Learning and development interventions
- Training programme design
- Strategic planning
Languages
Arabic
Native
English
Advanced
French
Beginner
Training courses
- TOT
- MBTI Specialist
- EI
- Finance for Non-Finance
- Happiness and Positive Psychology
- Critical Thinking
Timeline
Business Development Executive
Azeemi Technologies
03.2022 - Current
Senior Sales Support Officer
AlRajhi Takaful
05.2020 - 02.2021
Sales Support Officer
AlRajhi Takaful
03.2020 - 04.2020
Training Specialist
FAD International
12.2017 - 11.2019
L&D Trainer
Kamal Osman Jamjoom
01.2014 - 10.2017
Marketing Consultant
Alsaadi Educaional Services
05.2013 - 08.2013
Taibah University
Bachelor of Education from Family Education
01.2003 - 03.2006
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