Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
speaks French
Work availability
Timeline
Generic

Sarah Alsabaie

Riyadh

Summary

Successful, achievement-oriented Executive Assistant with over 4 years of progressive positions requiring knowledge and execution of variety of administrative principles. Exceptional organizational skills for improving operations.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Business Administrator

JASH
Riyadh, Saudi Arabia
12.2021 - Current
  • Prepared and edited documents in line with strict specifications and updated guidelines.
  • Liaised with customers using SAP system, demonstrating professionalism in all communications.
  • Designed company knowledge hub and wrote guidelines.
  • Carried out internal audits to detect non-compliance.
  • Surpassed KPI target by 90% by analysing and improving past performances.
  • Navigated Microsoft Office suite and CRM with strong systems knowledge.
  • Ordered office supplies and refreshments for large team.
  • Managed Purchase Orders (PO)s and tracked supplies to meet demand.

Customer Care Supervisor

UMC
Riyadh, Saudi Arabia
06.2013 - 01.2016
  • Scheduled team meetings to educate agents regarding best practices in dealing with customers.
  • Implemented cloud bases software to upgrade internal processes and improve team efforts.
  • Authorised replacements and refunds requested by customers.
  • Collaborated with management team members to create call centre objectives.
  • Reduced average customer call times through targeted training in quality control.
  • Collected and analysed call centre statistics and developed strategies for improvement.
  • Continuously sought change and improvement within call centre operations, consistently developing performance and productivity levels.
  • Conducted performance evaluations to determine capability and progress of staff.
  • Allocated inbound leads according to priority, distributing opportunities amongst staff.
  • Coordinated training opportunities to promote customer service excellence amongst staff.
  • Undertook complex calls to pacify and reassure irate customers.
  • Carried out regular call and communication monitoring for service provisions to meet defined quality standards.
  • Assisted representatives in solving problems with dissatisfied clients to increase customer satisfaction.
  • Created rosters based on staff strengths to build dedicated, hardworking teams for each shift.
  • Oversaw triage and allocation of multiple calls per day.
  • Recruited, trained and progressed call centre agents within business, leading by example in outstanding service standards.
  • Analysed statistics, actioning strategic operational improvements to aid call centre growth.
  • Carefully managed complaint escalations, remaining calm and professional to maintain positive customer satisfaction ratings.
  • Calculated waiting calls and call abandonment to develop service improvement strategies.
  • Organised team building activities to motivate staff and build rapport.

Education

Bachelor of Business Administration - General Administration

King Faisal University
Riyadh, Riyadh Region
/2015 - 12.2021

Skills

  • Microsoft Excel
  • Fast typing speed
  • Microsoft Word
  • File management
  • Email processing
  • Employee management
  • Ability to prioritize
  • Data entry
  • Public Relations
  • Microsoft Office expertise
  • Human resources best practices
  • File and data retrieval systems
  • Bookkeeping
  • Workflow planning
  • Business administration
  • Event coordination
  • Report writing
  • Scheduling and calendar management
  • Promotions
  • Documentation control
  • Policy and procedure modification
  • Project scheduling
  • Motivational leadership style
  • Presentation design

Languages

English
Fluent

Accomplishments

  • Promoted to Business Administrator .
  • Documented and resolved many service shortcomings which led to client satisfaction .
  • Achieved positive feedback through effectively helping with visitation planning
  • Collaborated with team of 400 employees in the development RPTCC project .
  • Supervised team of soft service 50 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified experience of CRM Supervisor , UMC Company - From 2013 to 2016 .
  • Cambridge computer Certificate from Nov 2012 to Apr 2013 .
  • Basics of fast typing in Dec 2012 .
  • Telephone Etiquette in 2012.

speaks French

Intermediate 

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Business Administrator

JASH
12.2021 - Current

Customer Care Supervisor

UMC
06.2013 - 01.2016

Bachelor of Business Administration - General Administration

King Faisal University
/2015 - 12.2021

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Sarah Alsabaie