Sarah alshaalan
Riyadh,Riyadh
Summary
Innovative professional with knack for social media management and customer support. Skilled in communication and problem-solving, with focus on building positive relationships and resolving issues efficiently. Ready to enhance social media presence and drive customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Social Media And Customer Service Specialist
Fashion District
Riyadh , Riyadh Region
01.2024 - Current
- Increased brand visibility by creating engaging content for social media channels.
- Managed online community for improved customer engagement and satisfaction.
- Handled multiple social media accounts for enhanced online presence.
- Attracted new followers with innovative social media contests and giveaways.
- Streamlined communication process with use of effective scheduling tools.
- Kept up-to-date with latest industry trends, ensured content remained fresh and relevant.
- Produced photo and video content with excellent editing skills.
- Coordinated with models, makeup artists, and photographers for successful photo shoots.
- Dealt with returns and exchanges on "shopify" to ensure customer satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
HR Officer
Hadaf law firm Company
Riyadh
02.2023 - 07.2023
- Point of contact for employees on any HR related queries.
- Evaluating the company's culture for any changes required to improve employee satisfaction.
- Monitor Attendance.
- Manage employee engagement activities, to enhance the positive workplace environment.
- Manage/create content for the company's social media platforms.
- Performs other duties as assigned.
Counseling Psychologist
Princess Nourah University High school
Riyadh
01.2022 - 04.2022
- Interviewed, observed and surveyed patients to gain necessary information for psychological diagnosis.
- Providing support and advice to studentʼs careers.
- Helping students make positive changes to their lives.
Education
Bachelor Degree - Psychology
Princess nourah University
05.2019 - 06.2022
Skills
- Knowledge of HR policies procedures and employment laws
- Ability to learn and improve fast
- Strong problem-solving and decision-making skills
- Writing reports
- Strong communication
- Content curation and editing
- Copywriting expertise
- E-Commerce platforms
- Refunds and Exchanges processing
- Social media monitoring
Languages
Arabic
Native
English
Fluent
French
Beginner
Certification
World Mental Health Day, 10/10/21.
Microsoft Excel:How to use it like a professioanl - (20)Hours.
Timeline
Social Media And Customer Service Specialist
Fashion District
01.2024 - Current
HR Officer
Hadaf law firm Company
02.2023 - 07.2023
Counseling Psychologist
Princess Nourah University High school
01.2022 - 04.2022
Bachelor Degree - Psychology
Princess nourah University
05.2019 - 06.2022
Similar Profiles
Laura McDonoughLaura McDonough
Front of House Director at Fashion District NWFront of House Director at Fashion District NW
Julio QuezadaJulio Quezada
Server at DAMA Fashion DistrictServer at DAMA Fashion District
Navjot KaurNavjot Kaur
Customer Service Representative at Fashion Fashion Unique Inc.Customer Service Representative at Fashion Fashion Unique Inc.
Ahmed Ashraf ZoheirAhmed Ashraf Zoheir
Branch Manager at Flix For Electric IndustriesBranch Manager at Flix For Electric Industries
NEJMA KOPPATH PARAMELNEJMA KOPPATH PARAMEL
Medical coder at Revenuecare RCMMedical coder at Revenuecare RCM