Sarah Alshhrani
Riyadh,Saudi Arabia
Summary
Proactive and results-oriented Network Engineer with a strong foundation in technical systems, including network configuration, troubleshooting, and basic security measures. Adept at strategic planning and resource management, with a proven ability to lead cross-functional teams and drive projects to successful completion. Combines hands-on technical expertise with strong communication and leadership skills to deliver reliable solutions and continuous improvement. Committed to optimizing performance and achieving measurable results in fast-paced, dynamic environments.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Production Work Planner
AlSTOM
Riyadh, Saudi Arabia
2023.09 - Current
- Coordinated all corrective and preventive maintenance activities using CMMS.
- Managed resources related to maintenance tasks efficiently.
- Facilitated maintenance operations by liaising with various entities for required tools and access.
- Provided technical support to the team regarding CMMS issues.
- Delivered training sessions on CMMS as necessary.
- Participated in CMMS training to enhance expertise.
Maintenance Technical Support Engineer
ALSTOM
Riyadh, Saudi Arabia
2019.10 - Current
- Conducted coverage and connectivity tests for Riyadh Metro project network, both wired and wireless.
- Configured and deployed network devices to enhance system performance.
- Troubleshot various network issues related to connectivity and performance.
- Managed L2 and L3 switches (HP and Hirschmann) for Data Communication System.
- Maintained network equipment using Network Management System to ensure optimal availability.
- Participated in periodic training on signalling and low voltage subsystems including ATS, ATC, and SCADA.
Diversity and Inclusion Ambassador
ALSTOM
Riyadh, Saudi Arabia
2022.12 - 2023.12
- Communicated internally and externally regarding positive impacts of Diversity & Inclusion.
- Provided learning tools to enhance employee awareness of D&I significance and foster inclusive behaviours.
- Measured global Diversity impact and assessed Inclusion on a regular basis.
- Adapted internal practices to cultivate an inclusive workplace for all individuals.
Customer Service Representative
SAUDI HOLLANDI BANK
Riyadh, Saudi Arabia
2015.11 - 2016.03
- Provided top-notch support for increased customer satisfaction.
- Offered technical support, leading to enhanced user experience.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
Master of Science - Telecommunications and Networking
University of Pittsburgh
Pittsburgh, PA, United States 2017.08 - 2019.04
Bachelor of Science - Networking and Telecommunications Systems
Princess Nora Bint Abdul Rahman University
Riyadh, Saudi Arabia 2009.06 - 2014.06
Skills
- Resource optimization and planning (CMMS)
- Network administration and security
- Routing and switching
- Testing and commissioning
- Troubleshooting and configuration
- Automation and maintenance
Languages
English
Fluent
Arabic
Native
Certification
Cisco Certified Network Associate CCNA (2021), Cisco Systems.
Timeline
Production Work Planner
AlSTOM
2023.09 - Current
Diversity and Inclusion Ambassador
ALSTOM
2022.12 - 2023.12
Maintenance Technical Support Engineer
ALSTOM
2019.10 - Current
Master of Science - Telecommunications and Networking
University of Pittsburgh
2017.08 - 2019.04
Customer Service Representative
SAUDI HOLLANDI BANK
2015.11 - 2016.03
Bachelor of Science - Networking and Telecommunications Systems
Princess Nora Bint Abdul Rahman University
2009.06 - 2014.06